Manjot Singh
Brampton,ON
Summary
Proven to excel in customer service, I significantly enhanced customer satisfaction at Riyasat Restaurant by resolving complaints and leveraging my expertise in POS System Operation. My ability to maintain patience and composure under pressure led to a noticeable improvement in loyalty, contributing to the team's achievement of sales targets.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Riyasat Restaurant
01.2021 - 01.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Contributed to achievement of sales targets through suggestive selling techniques.
- Enhanced customer experience by providing prompt and accurate transactions.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
Education
BBA -
Yorkville University
Concord, ON01.2020
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Customer Focus
- Cash handling expertise
- Customer inquiries
- POS System Operation
- Refund handling
- Merchandise Restocking
- Data entry proficiency
- Customer Relationship Management (CRM)
- Up-selling techniques
Languages
English
Full Professional
Timeline
Customer Service Cashier
Riyasat Restaurant
01.2021 - 01.2024
BBA -
Yorkville University
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