Summary
Overview
Work History
Education
Skills
Reference
Timeline
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Manjot Kaur

Winnipeg,MB

Summary

Dynamic professional with a proven track record at Gatestone & Co, adept in technical troubleshooting and fostering client relationships. Excelled in fast-paced environments, demonstrating exceptional time management and computer skills. Achieved significant improvements in customer satisfaction and efficiency, showcasing a blend of technical prowess and interpersonal communication.

Overview

3
3
years of professional experience

Work History

Technical Support Representative

Gatestone & Co
08.2023 - Current
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.

HR Recruiter

TM Staffing
02.2022 - 04.2023
  • Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
  • Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.

Admistration Assistant

TM Staffing
05.2021 - 02.2022
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.

Education

Associate of Arts - Business

Alpha Academy (St. Lawrence )
Scarborough
05.2021

Skills

  • Fast Learner
  • Time Management
  • Computer Skills
  • Verbal and written communication
  • Workload Management
  • File and Record Keeping
  • Technical Troubleshooting
  • Product Troubleshooting
  • Remote Support

Reference

Vishavjeet Singh - Team Lead Gatestone &Co 

vishavjeet.chijhar@sjrb.ca


Davinder Kaur Gill - HR Recruiter ( Global Employment)

gilldavinder1981@gmail.com

Timeline

Technical Support Representative

Gatestone & Co
08.2023 - Current

HR Recruiter

TM Staffing
02.2022 - 04.2023

Admistration Assistant

TM Staffing
05.2021 - 02.2022

Associate of Arts - Business

Alpha Academy (St. Lawrence )

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Manjot Kaur