Manjot Kaur
Caledon,ON
Summary
Customer service representative experience with over 5 years in face-to-face customer service. Demonstrated expertise in customer service through hands-on experience in A&W restaurant. Experience with sales, troubleshooting, technical support and customer care. Experience with nail art and designs. Proficient in using Microsoft Office programs such as Word, Excel, Outlook and PowerPoint. Knowledgeable with major customer service software, handling customer complaints, and maintaining a positive and friendly disposition. Excellent communication and people management skills to add value to an organization. Practiced skills in management, marketing & sales. Ability to work under pressure and stressful conditions like good time management, decision making or any task to meet the deadline.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
A&W
03.2021 - 12.2023
- Greeting and assisting customers and provided excellent customer service
- Processed all payments and credit card sales through terminal
- Excellent knowledge of POS system
- Collaborated with team members to ensure a smooth flow of operations during peak hours
- Addressed customer inquiries, resolve issues and ensure a paperwork
- Successfully multitasked to handle order-taking, payment processing and customer interactions simultaneously.
Cashier
A&W
02.2020 - 03.2021
- Manage cash transactions with accuracy and efficiency in fast-paced environment in restaurant
- Processed customer orders, handle payments, and provide excellent customer service
- Operated point-of-sale (POS) system and maintained a balanced cash drawer.
Call Centre Representative
Bell
07.2019 - 02.2020
- Answering customer calls, listening to their concerns and solving problems
- Handling both inbound and outbound phone conversations with client to make sure everyone quickly get the help they need
- Keeping records of all conversations in our call centre database in a comprehensible way.
Mobile Responder & Security Guard
Cancom Security
02.2019 - 06.2019
- Answering phone calls and responding to other inquiries at the security desk as well as responding to alarms and calls of security concern
- Keeping daily logs of activities and any issues addressed
- Alerting authorities if need for emergencies or security breaches.
HDFC Bank
08.2017 - 11.2018
- Managed customer service, operational tasks and cross-sales of bank products to clients
- Supervised investment (Mutual Funds, GICs, Stocks, Bonds) and took proactive measures to oversee cross-selling initiatives gathering 60% more business from the referral channel
- Expanded the client base and significantly boosted cross-sales for the branch within a span of fewer than 12 months with 40% +Y-o-Y Growth and 24% more profits to the branch
- Resolved customer service issues, managed operations and reviewed documents while strictly adhering to audit guidelines.
Education
Diploma in Business Administration -
KITCHENER, ONTARIO08.2020
Skills
- Data Analytics
- Staff Management
- Operations Management
- Schedule development
- Software experience
- Goal-Oriented
- Multitasking
- Time Management
- Active Listening
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- First Aid CPR/AED
- Security Licence
- Nail Certification (Acrylic nails and nail design) completed in 2022 from GLITZ NAILS N LASH STUDIO, Scarborough.
Phone
4379887897
Area Of Expertise
- Banking
- Investments
- Analytical
- Capital Market
Timeline
Supervisor
A&W
03.2021 - 12.2023
Cashier
A&W
02.2020 - 03.2021
Call Centre Representative
Bell
07.2019 - 02.2020
Mobile Responder & Security Guard
Cancom Security
02.2019 - 06.2019
HDFC Bank
08.2017 - 11.2018