Manjot Gill
Winnipeg,MB
Summary
Driven and motivated customer service professional with 7 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues with resourcefulness and adaptability. Proven ability to provide exceptional organizational and relationship-building capabilities.
Overview
8
8
years of professional experience
Work History
Airport Passenger Service Agent
Westjet
Winnipeg, MB
06.2021 - 08.2022
- Made reservations, offered guest check-in services upon arrival, greeted guests and confirmed reservations during pre-flight procedures, collected payments, and issued tickets
- Processed claims for damaged or lost baggage, settled minor claims immediately, and kept passengers informed of more advanced investigations
- Handled post-departure procedures, maintained gate, counter, and waiting areas for imminent use, and helped with enplaning and deplaning procedures.
Technical Support Representative
24-7 Intouch
Winnipeg, MB
01.2020 - 06.2021
- Ensured superior customer experience by addressing customer concerns by building rapport, communicating effectively, and using balanced judgment to provide the best solutions by demonstrating empathy
- Resolved a diverse range of technical issues across multiple systems, and documented and maintained detailed records of support requests, escalations, and actions taken
- Diagnosed program malfunctions, identified root causes, implemented corrective solutions and provided step-by-step guidance.
Customer Service Representative
Fineline Solutions/ Canadian Red Cross
Winnipeg, MB
02.2018 - 01.2020
- Answered incoming calls to respond to disaster situations by assessing beneficiary needs and case files to determine immediate, short, and long-term needs, providing payment modality options, and insightful solutions
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
- Completed paperwork and entered important data in company CRM and maintained confidential case files
Guest Services Agent
Panorama Mountain Resort
Panorama, British Columbia
09.2017 - 02.2018
- Oversaw fast-paced front desk operations and guests needs at busy facility.
- Collected room deposits, fees and payments, booked concessions, activities, and special events for guests, conferences and weddings.
- Scanned documents and saved in database to keep records of essential organizational information.
Marketing Representative
MMG Events/ Canadian Tire
Winnipeg, MB
12.2016 - 08.2017
- Built local sales and marketing plan for each targeted district within defined territory.
- Determined customers needs and provided brand awareness and recommendations to fulfill requirements.
- Added documents and inventory reports to file records and created new records to support new and existing order needs.
Sales Consultant
Pooja's Exclusive
Winnipeg, MB
03.2014 - 07.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Used a consultative sales approach to understand customer needs and recommend relevant offerings.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Participated in inventory control and compiled information to input into database for monthly reports.
Education
Associate of Science - Biology
University of Manitoba
High School Diploma -
Faith Academy High School
Skills
- Task prioritization
- Problem-solving
- Client service
- Case-management
- Complaint handling
- Attention to detail
- Customer service
- Teamwork
- Microsoft Office
- Project Tracking
Timeline
Airport Passenger Service Agent
Westjet
06.2021 - 08.2022
Technical Support Representative
24-7 Intouch
01.2020 - 06.2021
Customer Service Representative
Fineline Solutions/ Canadian Red Cross
02.2018 - 01.2020
Guest Services Agent
Panorama Mountain Resort
09.2017 - 02.2018
Marketing Representative
MMG Events/ Canadian Tire
12.2016 - 08.2017
Sales Consultant
Pooja's Exclusive
03.2014 - 07.2016
Associate of Science - Biology
University of Manitoba
High School Diploma -
Faith Academy High School