Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

SIMRANJEET KAUR

Surrey,Canada

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Manager

Kersari Sweets and Restaurant
08.2023 - Current
  • Directed team efforts to maintain high standards in food quality and service.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working conditions for workers.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Customer Service Cashier

Canadian Superstore
11.2023 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.

Server

Amber Surrey Restaurant and Dhaba
01.2023 - 10.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Associate Of Arts -

Coquitlam College
Vancouver, BC
04.2025

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional

Certification

Certified digital marketing associate

Enterprise design thinking practitioner

Data science foundations

Google search ads certification

Timeline

Customer Service Cashier

Canadian Superstore
11.2023 - 08.2024

Manager

Kersari Sweets and Restaurant
08.2023 - Current

Server

Amber Surrey Restaurant and Dhaba
01.2023 - 10.2023

Associate Of Arts -

Coquitlam College

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SIMRANJEET KAUR