Manjinder Kaur
Brampton,ON
Summary
Dynamic team leader with a proven track record at Metro Supply Chain, adept at motivating teams and resolving conflicts. Skilled in problem-solving and attention to detail, I enhanced customer satisfaction and streamlined processes, fostering collaboration and driving success. Committed to maintaining an inclusive culture while achieving organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Comfort Inn & Suites
03.2022 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Associate
Vistara Airlines
08.2018 - 10.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Post-Baccalaureate Diploma - Commerce
Loyalist College of Applied Arts And Technology
Toronto, ON04-2023
Bachelor of Commerce - Commerce
Panjab University
Chandigarh04-2017
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
Languages
English
Hindi
Punjabi
Certification
First-aid certified
Timeline
Customer Service Representative
Comfort Inn & Suites
03.2022 - 12.2024
Associate
Vistara Airlines
08.2018 - 10.2021
Post-Baccalaureate Diploma - Commerce
Loyalist College of Applied Arts And Technology
Bachelor of Commerce - Commerce
Panjab University
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