Manjeet Ahuja
Kitchener,Canada
Summary
Dynamic and results-driven professional with extensive experience at Crunch Canada and a strong background in WordPress development. Proven ability in SEO optimization and customer engagement, consistently exceeding performance targets. Adept at crafting tailored solutions while fostering lasting client relationships, ensuring exceptional service delivery and user satisfaction.
Overview
7
7
years of professional experience
Work History
Personal Trainer
Crunch Canada
Kitchener, Ontario
03.2025 - Current
- Designed and delivered personalized fitness programs aligned with client goals, tracking progress and providing ongoing support.
- Led CrunchOne Kickoff sessions, including goal setting, nutritional guidance, equipment orientation, and form correction.
- Promoted available fitness programs, demonstrated safe exercise techniques, and supported member services like seminars and assessments.
- Managed scheduling, administrative tasks, and maintained facility cleanliness and organization.
- Conducted regular 1:1 team meetings, attended workshops, and consistently met or exceeded performance and revenue targets.
Customer Service Representative
Majorel / TelePerformance
Waterloo, Canada
04.2023 - 05.2025
- Sustaining High Satisfaction: Sustain high levels of customer satisfaction by effectively resolving issues and continuously enhancing service offerings
- Proactive Service Delivery: Proactively offer additional services to anticipate and meet diverse customer needs, maximizing sales opportunities and improving customer experience
- Customer Engagement: Extend a warm welcome to customers and gather comprehensive information to fully understand and address their requirements
- KPI Adherence: Ensure strict adherence to Key Performance Indicators (KPIs) while delivering exceptional service, consistently meeting or exceeding targets
- Relationship Building: Demonstrate attentive listening and genuine empathy, fostering long-lasting customer relationships
- Detailed Documentation: Systematically track and meticulously document customer interactions for insightful follow-up and analysis, ensuring continuity in service
- Problem Solving: Craft resourceful and effective solutions to address customer inquiries, utilizing available materials and expertise to provide timely and accurate responses
Wordpress Developer
Mantra Technologies
Rajkot, India
02.2019 - 11.2021
- Quality Web Development: Delivered high-quality commercial websites that adhered to coding standards and ensured cross-browser compatibility, providing a consistent user experience across all platforms
- Debugging and Troubleshooting: Utilized Chrome Inspector and Firebug to debug live sites, ensuring smooth functionality and addressing issues promptly
- Customization and Functionality: Installed necessary plugins and implemented additional coding to meet final design and functionality requirements, tailoring websites to client specifications
- Problem Resolution: Provided timely resolutions to reported website issues by integrating innovative solutions into existing platforms, enhancing overall site performance
- Client Collaboration: Conducted wireframe and content reviews with clients, engaging in an iterative design process to align the final product with client expectations
- SEO Implementation: Implemented and evaluated SEO best practices, along with developing and executing A/B testing strategies to enhance the effectiveness of marketing efforts and improve website performance
Freelance Web Developer
Fiverr
03.2018 - 11.2019
- Debugged and Enhanced: Utilized Chrome Inspector and Firebug to debug live sites, ensuring flawless performance and eliminating bugs, resulting in polished, user-friendly websites
- User-Centered Design: Collaborated closely with end users to refine project specifications and strategies, building intuitive websites that are easy to navigate
- Created new pages and updated existing ones to meet evolving needs
- SEO Optimization: Implemented and evaluated SEO best practices using tools like YoastSEO, focusing on optimizing site performance and promoting organic growth
- Efficiency in Development: Developed and maintained re-usable code libraries, streamlining the WordPress development cycle, reducing workload, and saving time on future projects
- Theme and Plugin Integration: Generated custom WordPress themes and integrated off-the-shelf (OTS) plugins to enhance website functionality, providing clients with tailored solutions that meet their specific needs
Education
Postgraduate Degree - Web Design and Development
Conestoga College
04.2023
Bachelor's degree - Computer Programming, Specific Applications
Saurashtra University, Rajkot
Rajkot, Gujarat, India08.2020
Skills
- Content Management Systems (CMS)
- WordPress
- Search Engine Optimization (SEO)
- Fitness program design
- Nutritional guidance
- Sales promotion
- Customer service
- Problem solving
Timeline
Personal Trainer
Crunch Canada
03.2025 - Current
Customer Service Representative
Majorel / TelePerformance
04.2023 - 05.2025
Wordpress Developer
Mantra Technologies
02.2019 - 11.2021
Freelance Web Developer
Fiverr
03.2018 - 11.2019
Postgraduate Degree - Web Design and Development
Conestoga College
Bachelor's degree - Computer Programming, Specific Applications
Saurashtra University, Rajkot
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