Manisha Patel
Brandon,MB
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Sobeys
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Office Assistant
Shree Ambika Wood Products
07.2011 - 07.2023
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Education
Bachelor of Computer Applications. -
Gujarat University
AHMEDABAD GUJARAT INDIASkills
- Customer Service
- Customer Relations
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Verbal and Written Communication
- Money handling abilities
- Complaint Handling
- Payment Processing
Timeline
Customer Service Representative
Sobeys
09.2023 - Current
Office Assistant
Shree Ambika Wood Products
07.2011 - 07.2023
Bachelor of Computer Applications. -
Gujarat University
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