Manisha Narang
Brampton,Ontario
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Nordia
05.2021 - Current
- Assisted customers with various types of technical issues via telephone.
- Supported customers to access their account and resolved issues relating to logging in.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Employed ticket support system software such as GENView, TRIAD etc.
- Reviewed current hardware and software configurations and recommended modifications to increase system speed.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
Front Desk Associate
Peregrine Protection
09.2019 - 10.2020
- Trained newly hired employees on front desk procedures and business operations.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Drafted and maintained incident reports, daily activity logs and other documents requested by management.
- Monitoring and controlling property entrance.
- Responding quickly during emergency situations like accident, power cuts etc.
Education
Post-Degree Certificate - Financial Planning
Centennial College of Applied Arts And Technology
Scarborough, ON08.2020
Post-Degree Certificate - International Business Management
Fleming College
Peterborough, ON08.2020
Skills
- Technical Troubleshooting
- Hardware diagnostics
- MS Office proficiency
- Excellent command over oral and spoken english
- Relationship Management
- Team building
Timeline
Technical Support Representative
Nordia
05.2021 - Current
Front Desk Associate
Peregrine Protection
09.2019 - 10.2020
Post-Degree Certificate - Financial Planning
Centennial College of Applied Arts And Technology
Post-Degree Certificate - International Business Management
Fleming College
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