Manisha Chandra
Surrey
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Genus Capital Management
Vancouver
07.2024 - 01.2025
- Sales Force
- Pamr
- Time Management
- Excel
- Teams
- Microsoft Outlook
- Check Mail
- Developed relationships with key clients through regular contact and follow-up communication.
Administrative Assistant
KTJ Financial Solutions LTD
Langley
02.2023 - 02.2024
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled appointments between clients and customers and internal staff members.
Customer Service Representative
Stormtech Performance Apparel
Burnaby
09.2021 - 09.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Assistant Store Manager
Stormtech Performance Apparel
Burnaby
01.2020 - 10.2021
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Organized weekly meetings with department heads to review progress on key objectives.
Cashier/Customer Service Representative
Hudson Bay
Coquitlam
10.2016 - 01.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
Sephora
Vancouver
03.2018 - 10.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
Education
Medical -
Vancouver Career College
Surrey, BC, CA06.2011
High School Diploma -
Queen Elizabeth Secondary
Surrey, BC, CA06.2007
Skills
- Bookkeeping
- Document Control
- Database Management
- Filing
- Appointment Scheduling
- Data Entry
- Office Administration
- Administrative experience
- Assistant Manager
- Retail Management
- Operations Management
- Relationship building
- Inventory control
Languages
- Hindi, Native or Bilingual
- English, Native or Bilingual
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Service Associate
Genus Capital Management
07.2024 - 01.2025
Administrative Assistant
KTJ Financial Solutions LTD
02.2023 - 02.2024
Customer Service Representative
Stormtech Performance Apparel
09.2021 - 09.2022
Assistant Store Manager
Stormtech Performance Apparel
01.2020 - 10.2021
Cashier
Sephora
03.2018 - 10.2019
Cashier/Customer Service Representative
Hudson Bay
10.2016 - 01.2020
Medical -
Vancouver Career College
High School Diploma -
Queen Elizabeth Secondary