Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

SAMEER PATEL

Prince Albert,SK

Summary

I highly motivated and experienced professional with a Bachelor of Business Administration and a Post-Graduation in Business Management. Possess over 1.2 years as a Receptionist and Office Assistant at Poona Geriatric Care Center, 1.3 years of experience as a Junior Bookkeeper at Amazon, 1.2 years as a Food Service Supervisor at Shenanigans, and currently employed as a Customer Service Associate at Walmart for 2 years. I'm seeking a challenging opportunity to utilize my skills and experience in a dynamic organization where I can continue to learn and grow.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Walmart
04.2022 - Current
  • Greet and assist customers with a positive attitude, facilitating returns, exchanges, and billing inquiries
  • Manage incoming calls, provide customer support over the phone, and appropriately transfer calls to relevant departments
  • Organize returned merchandise, ensuring proper sorting and return to respective departments, while maintaining a clean and well-presented work area
  • Offer support to fellow associates across the store as necessary, demonstrating effective multitasking abilities
  • Operate the Help Desk effectively, delivering accurate and valuable information to customers.

Food Service Supervisor

Shenanigan's Coffee and Desert Bar
02.2023 - 04.2024
  • As a front-of-house supervisor, my responsibilities include scheduling, training, and monitoring team members to deliver exceptional customer service
  • I manage seating arrangements to ensure efficient table turnover while upholding high service standards
  • I oversee accurate billing and address any payment discrepancies promptly
  • I prioritize timely food delivery and maintain effective communication between the kitchen and front-of-house staff
  • Additionally, I enforce cleanliness, proper food handling, and adherence to sanitation practices
  • I provide daily reports to the owner via email in a professional manner.

Junior Bookkeeper

Amazon
10.2020 - 12.2021
  • Proficiency in bookkeeping software and tools such as QuickBooks
  • Basic understanding of accounting principles and financial statements
  • Ability to reconcile accounts, process invoices, and manage expenses
  • Strong attention to detail and accuracy in numerical data entry
  • Excellent organizational skills and ability to manage multiple tasks efficiently
  • Effective communication abilities for interactions with team members and external stakeholders
  • Familiarity with Microsoft Office applications (Excel, Word, PowerPoint, Outlook, and Teams).

Receptionist and Office Assistant

Poona Geriatric Care Center
08.2019 - 09.2020
  • Serve visitors by greeting, welcoming, and directing them appropriately
  • Notify relevant employees when visitors arrive
  • Keep an eye on security and telecommunications systems
  • Answer visitors' questions, calls, and emails, and provide them with the relevant information
  • Maintain visitor, employee, and department directories and logs
  • Follow security procedures, such as monitoring the logbook and issuing visitor badges
  • Organize the reception area while complying with office procedures, rules, and regulations
  • Arrange meetings, schedules, and travel accommodations for senior staff
  • Keep a record of office supply inventory and expenses
  • Sign for deliveries and ensure all mail and packages are distributed accordingly.

Education

Post-Graduation in Business Management -

Saskatchewan Polytechnic
Prince Albert, SK
12.2022

Bachelor of Business Administration in Finance -

H.V. Desai College Pune
Pune, Maharashtra
04.2019

Skills

  • Problem solving
  • Leadership
  • Training & Development
  • Microsoft Office
  • Customer Service
  • Communication
  • Time Management
  • Management
  • Budget Management
  • Help Desk
  • QuickBooks
  • Bookkeeping
  • Balance Sheet Reconciliation
  • Technical Support
  • Multitasking

Languages

English
Full Professional

Certification

  • Serve it Right (Issued by Saskatchewan Government) for Serving Liquor
  • First AID & CPR (Issued by India Government) for Emergency Situation
  • Driving License Class 5 Novice 2 (Issued by Saskatchewan Government) for Driving in Canada
  • IELTS (Issued by British Council) for English (Speaking/ Writing/ Reading/ Listening)

Timeline

Food Service Supervisor

Shenanigan's Coffee and Desert Bar
02.2023 - 04.2024

Customer Service Associate

Walmart
04.2022 - Current

Junior Bookkeeper

Amazon
10.2020 - 12.2021

Receptionist and Office Assistant

Poona Geriatric Care Center
08.2019 - 09.2020

Post-Graduation in Business Management -

Saskatchewan Polytechnic

Bachelor of Business Administration in Finance -

H.V. Desai College Pune

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