Manish Kumar
Prince Rupert,Canada
Summary
Professional in service industry with track record of delivering high-quality customer experiences. Effective at managing diverse tasks while ensuring guest satisfaction. Reliable team player who adapts quickly to changing needs and maintains positive attitude. Skilled in communication and problem-solving.
Overview
11
11
years of professional experience
Work History
Food and beverage server
Crest hotel, Prince Rupert (4-star hotel)
British Columbia, Canada
08.2023 - Current
- Providing guests with an exceptional dining experience and quality service in charley lounges as senior food and beverage server.
- Leading bar staff as head bartender in the first-year experience, overseeing bar operations, managing inventory, creating drink menus, training new hires, and ensures top-notch customer service, blending hands-on bartending with leadership to boost sales and guest satisfaction.
- Planning and organizing the setup of banquet events for up to 100 pax.
- Analyzing costs and sales statistics to create a budget and decide which cocktails and menu items to promote
- Handling cash, credit, and debit returning correct change card transactions, ensuring charges are accurate.
Food and Beverage Server
The Westin Dubai Mina Seyahi Beach Resort & Marina – Marriott (5-star Hotel)
11.2021 - 08.2023
- Promoted sales and building up good relationships with guests and ensuring a positive and lasting guest experience by obtaining direct feedback
- Monitored the inventory and ordering new supplies and ingredients when needed for bar operation
- Monitored the daily checklist and ensured all opening and closing duties are completed.
Guest Service Associate
Hyatt Regency Delhi, New Delhi (5-Star hotel)
New Delhi
03.2017 - 03.2020
- Specialized in Fine Dining Italian Cuisine and multi-cuisine restaurants.
- Trained new staff about restaurant guidelines and policies, good customer service and computer system.
- Efficiently executed the setup and break down of events such as weddings, cocktail parties and assisted with the execution of events as events captain.
Food & Beverage Agent
Eros Hotel New Delhi. (5-Star hotel)
New Delhi
12.2014 - 01.2017
- Welcoming and informing guests of seating arrangements and menu selection.
- Skilled at managing service stations, managing food & beverage order-fulfillment, restaurant setups, store and inventory management, bluebook maintenance.
- Conducted monthly inventory, purchases, waste and perpetual reconciliation in accordance with company policies and procedures
Education
Bachelor’s degree - hotel management
Himachal Pradesh University Shimla
Shimla, IndiaHigher Secondary Certificate - non-medical
Him academy public school Hamirpur
HamirpurSecondary School Certificate - undefined
Him academy public school Hamirpur
HamirpurSkills
- A highly self-motivated and driven individual who seeks responsibility
- Excellence in customer service and friendly disposition
- Skilled at MS word, excel, internet and fluent verbal communication skills
TRAINING UNDERTAKEN
Internship: 17 Weeks industrial training at The Orchid, Ecotel Hotel New Delhi (5-star hotel)
Accomplishments
- Awarded appreciation certificate of diamond rating for exceptional guest service based on excellent guest feedback at Hyatt Regency Delhi.
- Successfully passed an assessment in Highfields Level 2 International Award in Health and Safety at Workplace and moreover, certified for basic food and safety training.
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Declaration
I, hereby declare that all the above statements are true and correct to the best of my knowledge. Further, I shall be pleased to furnish any additional information, if required.
Timeline
Food and beverage server
Crest hotel, Prince Rupert (4-star hotel)
08.2023 - Current
Food and Beverage Server
The Westin Dubai Mina Seyahi Beach Resort & Marina – Marriott (5-star Hotel)
11.2021 - 08.2023
Guest Service Associate
Hyatt Regency Delhi, New Delhi (5-Star hotel)
03.2017 - 03.2020
Food & Beverage Agent
Eros Hotel New Delhi. (5-Star hotel)
12.2014 - 01.2017
Higher Secondary Certificate - non-medical
Him academy public school Hamirpur
Secondary School Certificate - undefined
Him academy public school Hamirpur
Bachelor’s degree - hotel management
Himachal Pradesh University Shimla