Maninderjit Singh
Surrey,BC
Summary
Effective Courier offering excellent skills in delivery, pickup and customer service. Pursuing similar position where focus and dedication are highly sought. Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Delivery Courier
EN ROUTE 24/7 LOGISTICS INC
06.2022 - Current
- Supported company growth initiatives through participation in marketing efforts designed to increase brand visibility within target markets.
- Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
- Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
- Safeguarded sensitive materials during transport, adhering to strict confidentiality protocols when handling personal or proprietary information.
- Maintained a clean driving record while navigating various traffic conditions efficiently, reducing fuel consumption expenses for the company.
- Improved overall customer satisfaction rates by addressing inquiries promptly and resolving concerns in a professional manner.
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
- Assisted with warehouse organization, effectively managing inventory and ensuring proper stock levels for smooth operations.
Supervisor
Rodsure Transport Pty Ltd
01.2020 - 10.2021
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
Courier Driver
Australia Post
04.2018 - 12.2020
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Negotiated preferred parking spaces at high-volume locations for expedited pick-up/delivery processes.
Customer Service Representative
United Fuel Station
01.2018 - 03.2018
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Project Management - Business And Managemnt
Georgian College of Applied Arts And Technology
Barrie, ON10.2022
Masters of Management For Engineers - Business And Management
Central Queensland University
Brisbane, Australia10.2019
Becholars of Technology - Civil Engineering
Punjab Technical University
Punjab, India05.2017
Skills
- Deadline Adherence
- Vehicle Maintenance
- Punctuality
- Route Planning
- Business processes and procedures
- Package Delivery and Pick-up
- Dispatch
- Working Independently
- Attention to confidentiality
- Handheld scanning devices
- Excellent driving skills
- Item tracking
- Logistics and Transportation
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Additional Information
Internship Experience
Delhi, India
- Civil Engineer(Trainee)- Worked on a Villa Construction Project.
Timeline
Delivery Courier
EN ROUTE 24/7 LOGISTICS INC
06.2022 - Current
Supervisor
Rodsure Transport Pty Ltd
01.2020 - 10.2021
Courier Driver
Australia Post
04.2018 - 12.2020
Customer Service Representative
United Fuel Station
01.2018 - 03.2018
Project Management - Business And Managemnt
Georgian College of Applied Arts And Technology
Masters of Management For Engineers - Business And Management
Central Queensland University
Becholars of Technology - Civil Engineering
Punjab Technical University
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