Maninder Singh Saggu

Currently working with London Drugs, a Canadian retail Company specialism in a variety of product categories, as a customer service associate, managing end-to-end internet fulfillment process

Responsibilities include:-

• Prepared packaging and labels for prescriptions, verifying the accuracy of dosage, side effects, interactions, and refill instructions.
• Verified order information against computer database.
• Re-stocked shelves with prescribed medications and health care products.
• Verified patient information to correctly dispense medications.
• Greeted customers at counter and provided excellent customer service.
• Organized pharmacy area to maintain a clean and orderly environment.
• Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.

Responsibilities includes:

• Increased customer satisfaction by addressing and resolving client concerns efficiently.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Achieved sales targets consistently by regularly monitoring team performance and adjusting strategies accordingly.
• Developed strong relationships with key clients, resulting in repeat business and increased revenue.
• Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
• Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy
• Worked with floor team and managers to meet wide range of customer needs
• Resolved customer complaints professionally, leading to improved customer relations and loyalty
• Greeted customers entering store and responded promptly to customer needs
• Restocked and organized merchandise in front lanes.
• Trained junior team members, improving overall team performance and supporting their professional development.
• Increased client retention by providing exceptional post-sales support and fostering long-term relationships.