Maninder singh
victoria,British Columbia
Summary
Motivated and results-driven operations professional with strong experience in team leadership, customer service, and process management across food service and pharmacy environments. Skilled in optimizing operations, driving team performance, and delivering high levels of customer satisfaction. Committed to operational excellence, regulatory compliance, and continuous improvement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Court Supervisor
The Wendy's
Victoria, Canada
12.2024 - Current
- Spearhead daily operations across high-volume food court operations, overseeing staff performance, inventory management, and service quality to achieve operational efficiency and revenue targets.
- Recruit, train, and mentor a team of 10+ associates, fostering a culture of accountability, continuous improvement, and exceptional customer service.
- Develop and implement operational procedures that ensure full compliance with food safety, occupational health, and corporate standards.
- Drive strategic upselling initiatives, contributing to a consistent 15-20% increase in average transaction value, and surpassing sales goals.
- Maintain precise financial controls, including cash reconciliation, loss prevention, and daily reporting, ensuring operational integrity.
- Optimize labor management and scheduling to balance peak demand periods with budgetary targets, enhancing productivity, and cost-efficiency.
Pharmacy Assistant
London Drugs
Victoria, Canada
01.2025 - 12.2025
- Checked incoming shipments against purchase orders to verify quantity, quality and price accuracy.
- Organized and maintained patient profiles in the computer system.
- Managed internet fulfillment workflows, ensuring timely processing of remote prescription orders while safeguarding accuracy and patient confidentiality.
- Greeted customers upon arrival at the pharmacy counter.
- Championed organizational excellence by maintaining a compliant, sanitized, and high-functioning pharmacy environment.
Service Specialist
London Drugs
Victoria, Canada
11.2022 - 12.2024
- Executed frontline service strategies to enhance customer experiences across the pharmacy and retail environment.
- Interpreted and processed prescription information with precision, ensuring full compliance with legal and operational protocols.
- Led merchandising initiatives, optimized product presentation, and maintained in-stock conditions to maximize sales opportunities.
- Managed sensitive customer transactions, including returns, exchanges, and prescription queries, balancing corporate policy with customer needs.
- Played a critical role in achieving store KPIs through direct selling, promotions support, and customer engagement initiatives.
Education
Associate of Arts - Arts and Sciences
LaSalle College
Vancouver, BC01.2023
High School Diploma - Electronics, Vocational
Multipurpose Senior Secondary School
IndiaSkills
- Multi-Unit Operations Management
- Staff Leadership and Performance Coaching
- Strategic Sales Planning and Execution
- Inventory Optimization and Supply Chain Management
- Customer Experience Enhancement
- Conflict Resolution and Stakeholder Management
- Financial Controls and Revenue Protection
- Scheduling, Workforce Planning, and Resource Allocation
- Change Management and Continuous Improvement Initiatives
- Cross-Functional Team Collaboration
- Promotional Strategy Development
Certification
- First Aid and CPR Certification
- Data Entry and Office Administration Specialist Certification
Timeline
Pharmacy Assistant
London Drugs
01.2025 - 12.2025
Food Court Supervisor
The Wendy's
12.2024 - Current
Service Specialist
London Drugs
11.2022 - 12.2024
Associate of Arts - Arts and Sciences
LaSalle College
High School Diploma - Electronics, Vocational
Multipurpose Senior Secondary School
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