Robin Pannu
Oakville
Summary
Dynamic professional with a proven track record at MacDonalds, excelling in operations management and customer service. Skilled in fostering team leadership and enhancing customer experiences, demonstrated by improved service quality and efficient staff training. Expert in multitasking and decision-making, significantly reducing cost while maintaining high standards.
Overview
8
8
years of professional experience
Work History
Assistant Manager
MacDonalds
02.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Served-People Department,Guest Experience and Kitchen Department
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Customer Service Representative
HDFC Bank
07.2017 - 03.2018
- Maintained security standards by verifying customer identification during transactions as per bank policies.
- Collaborated with team members to achieve branch goals while maintaining high levels of customer service.
- Assisted customers with account management, resulting in improved financial planning and decisionmaking.
Education
Masters of Communication - Communications
Fanshawe College
London12-2020
Master of International Business Management - Accounting
Fanshawe College
London05-2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Operations management
- Cost reduction
- Multitasking Abilities
Languages
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Assistant Manager
MacDonalds
02.2019 - Current
Customer Service Representative
HDFC Bank
07.2017 - 03.2018
Masters of Communication - Communications
Fanshawe College
Master of International Business Management - Accounting
Fanshawe College
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