Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MANINDER KAUR GREWAL

ABBOTSFORD,CANADA

Summary

Experienced customer service professional with a solid background in team leadership and problem-solving. Known for fostering strong client relationships and maintaining high levels of satisfaction. Adept at troubleshooting issues, managing workflows, and providing support across various IT platforms. Have ability to remain calm and effective in stressful situations, coupled with my technical knowledge, makes me well-suited for any Customer Service position.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

7-Eleven
01.2021 - 01.2024
  • Delivered excellent customer service while managing daily store operations, ensuring smooth functionality, and achieving high levels of client satisfaction
  • Reviewed financial statements and activity reports to measure productivity or goal achievement
  • Helped team members tackle daily workloads with confidence through empowered training and motivational strategies
  • Monitored sales floor activity to identify opportunities for improvement or areas requiring attention
  • Helped office personnel with errands, paperwork and data entry

Customer Service Representative

Circle K
01.2020 - 01.2021
  • Assisted customers with various needs, provided product recommendations, and handled inquiries via phone and in-person
  • Managed customer complaints and resolved issues by offering practical solutions in a calm and professional manner
  • Ensured efficient daily operations, including restocking and assisting with technical issues on POS systems

Freelance Website Development

The Six Creations
01.2020 - 01.2021
  • Developed custom websites for small businesses, optimizing functionality, user experience, and design to meet client specifications
  • Provided ongoing technical support for clients, troubleshooting and resolving issues related to site performance, hosting, and other IT-related queries
  • Conducted website maintenance and updates, ensuring compatibility with different devices and browsers, and enhancing security

Education

Web Design and Development - IT

Conestoga College
Kitchener, ON
04.2021

Master of Technology - Information Technology

GNE
07.2018

Skills

  • Communication
  • Multitasking
  • Time Management
  • Technical Support
  • Problem Solving
  • Troubleshooting
  • Adaptability
  • Flexibility
  • Customer service and engagement

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Assistant Store Manager

7-Eleven
01.2021 - 01.2024

Customer Service Representative

Circle K
01.2020 - 01.2021

Freelance Website Development

The Six Creations
01.2020 - 01.2021

Master of Technology - Information Technology

GNE

Web Design and Development - IT

Conestoga College

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MANINDER KAUR GREWAL