Mani Yazdi
Newmarket
Summary
Motivated and responsible university student seeking opportunity to gain valuable work experience and develop essential skills for future endeavors. Possesses a strong work ethic, excellent time management abilities, and a willingness to learn and adapt. Demonstrates effective communication skills, both verbal and written, and is adept at collaborating with peers and supervisors. Consistently maintains a positive attitude and exhibits a high level of professionalism in all interactions. Eager to contribute to a supportive team environment and provide exceptional customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
DSW
08.2023 - Current
- Utilized a customer relationship management (CRM) system to track customer interactions and improve service quality
- Conducted market research to identify customer needs and preferences, resulting in improved customer experience and satisfaction
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
House League Coach
Aurora Soccer Club
05.2022 - 09.2022
- Mentored players on sportsmanship and teamwork, leading to a positive team atmosphere
- Coached players during matches and provided valuable feedback to help them improve their performance
- Communicated effectively with athletes, parents, and other stakeholders to ensure clear expectations and understanding of roles and responsibilities
- Coached children aged 11-13 in contact sports and ensured all safety protocols were in place
Newspaper Carrier
Metroland Media
10.2018 - 02.2022
- Prepared papers for delivery, including folding, bagging, and verifying proper quantity to meet route needs
- Met promised delivery times by using excellent sorting skills and attention to detail
- Ensured items were labeled correctly and followed carrier regulations for package labeling
- Developed and maintained a tracking system for incoming and outgoing mail, ensuring timely delivery
Education
BBA - Business Management
TMU
Toronto, ON05.2028
OSSD -
Newmarket High School
06.2024
Skills
- Organization and Time Management
- Motivational Leadership Style
- Fast Learner
- Ability to Work Under Pressure
- Interpersonal Skills
- Training and Coaching
- Problem-solving abilities
- Customer Service
Certification
- Standard First Aid, 01/01/23
- CPR/ AED, 01/01/23
Languages
English
Native or Bilingual
Farsi
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Representative
DSW
08.2023 - Current
House League Coach
Aurora Soccer Club
05.2022 - 09.2022
Newspaper Carrier
Metroland Media
10.2018 - 02.2022
OSSD -
Newmarket High School
BBA - Business Management
TMU
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