MANI TALEBI
Summary
Motivated and detail-oriented Junior IT Help Desk professional with hands-on internship experience in IT support, including basic networking, troubleshooting connectivity issues, and managing Active Directory through IT ticketing systems. Experienced in configuring network services such as DNS and DHCP, resolving hardware and software issues, and assisting with system monitoring. In addition, bring 2 years of customer service experience with a strong track record of achievements, including exceeding performance targets and delivering high-quality support. Known for effectively communicating technical solutions to non-technical users, maintaining a customer-first mindset, and performing well under pressure. Eager to leverage both technical skills and customer service expertise to contribute to a dynamic IT support team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Home Depot Inc
03.2023 - Current
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Intern
Immibright
05.2024 - 07.2024
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Resolved over 50+ IT support tickets per week, improving average response time by 30% and increasing user satisfaction
Education
Bachelor of Information Technology - Information Technology
Kwantlen Polytechnic University
Surrey, BC01.2027
Skills
- Proficient in Windows Server administration and maintenance
- Hands-on experience with DNS and DHCP configuration and troubleshooting
- Strong understanding of Network connectivity and basic networking concepts (TCP/IP, LAN/WAN)
- Skilled in Installing, configuring, and maintaining desktop and server systems
- Experience with User account management and Active Directory
- Familiar with IT ticketing systems and issue tracking (eg, ServiceNow, Zendesk)
- Able to perform Hardware and software troubleshooting for end-users
University Project Experience
Business Process Analysis & Data visualization, Developed a Tableau dashboard to track IT support ticket resolution times., Conducted SQL-based data analysis for student performance tracking., Established data relationships to improve course scheduling and student registration.
Certification
Competia a+ - 2023- 2026
Timeline
Intern
Immibright
05.2024 - 07.2024
Customer Service Representative
The Home Depot Inc
03.2023 - Current
Bachelor of Information Technology - Information Technology
Kwantlen Polytechnic University
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