Njonguo Elvira Tetsop

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
• Improved resolution time with effective problem-solving for customer complaints.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Collaborated with product team to communicate customer feedback, resulting in product enhancements.
• Participated in training programs to enhance product knowledge and customer service skills.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.

Led the implementation of a new CRM system to streamline client communication and data management
• Reduced scheduling conflicts by 40% through effective schedule organization.
• Worked with claims department to expedite policy processing and resolve
inquiries.
•Assisted customers in navigating company website and placing online orders, improving overall user
experience.
•Collaborated with team members to develop best practices for consistent customer service delivery.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
•Updated company's FAQ section to include answers to common customer questions, reducing inquiry
volume.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products
and services and creating welcoming, positive experiences.