Mandy Laros
Cambridge,ON
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
8
8
years of professional experience
Work History
Assistant Manager
True North Cannabis Co.
03.2023 - Current
- Mentor, motivate, train and discipline employees to maximize performance.
- Develop loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Create employee schedules to align coverage with forecasted demands.
- Strengthen merchandising and promotional strategies to drive customer engagement and boost sales.
- Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant General Manager
Friendly Stranger (Fire & Flower)
11.2020 - 02.2023
- Mentor and motivate team members to achieve challenging business goals.
- Maintain well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Oversee inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Cultivate performance-based culture based on individual accountability, goal attainment and team achievement.
- Motivate, train and discipline employees to maximize performance.
Education Specialist
Tokyo Smoke
08.2020 - 11.2020
- Educate customers on the various cannabis products and accessories available in store.
- Assisted with weekly shipment, opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Adhered to all cannabis laws in accordance with the AGCO.
Assistant Manager
Valet Car Wash
05.2019 - 06.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Office Manager
Bodystream Medical Marijuana Services
07.2016 - 11.2017
- Managed office operations while scheduling appointments for various doctors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Social Services Certificate Program - Social Services
Westervelt College
Kitchener, ON08.2010
High School Diploma -
St. Benedict Catholic Secondary School
Cambridge, ON06.1996
Skills
- Team Leadership Expertise
- Training and Development
- Inventory Control
- Inventory Tracking and Management
- Suggestive Selling
- Customer Relationship Management
- Customer Retention
- Staff Management
- Sales Coaching
- Business Growth Initiatives
Timeline
Assistant Manager
True North Cannabis Co.
03.2023 - Current
Assistant General Manager
Friendly Stranger (Fire & Flower)
11.2020 - 02.2023
Education Specialist
Tokyo Smoke
08.2020 - 11.2020
Assistant Manager
Valet Car Wash
05.2019 - 06.2020
Office Manager
Bodystream Medical Marijuana Services
07.2016 - 11.2017
Social Services Certificate Program - Social Services
Westervelt College
High School Diploma -
St. Benedict Catholic Secondary School
Similar Profiles
K. Olive HouseK. Olive House
Budtender at True North CannabisBudtender at True North Cannabis
Jonathan BaileyJonathan Bailey
Marketing Manager at True North Sports + Entertainment, True North Sports + Entertainment LtdMarketing Manager at True North Sports + Entertainment, True North Sports + Entertainment Ltd
Drew RosemeierDrew Rosemeier
Harvest Manager and Cultivator at True CannabisHarvest Manager and Cultivator at True Cannabis