Jyoti Takiar
Summary
Dynamic leader with a proven track record at Novotel Chandigarh Tribune Chowk, excelling in operations management and team leadership. Expert in enhancing guest satisfaction and streamlining processes, significantly improving efficiency. Skilled in CRM and fostering positive work environments, adept at driving performance and reducing costs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Moxie's Bar & Grill
04.2023 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
FOH Supervisor
Jack Astor's Bar & Grill
02.2021 - 04.2023
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Monitored financial transactions closely to prevent discrepancies in cash handling procedures during shifts.
- Streamlined FOH operations for increased efficiency and enhanced guest experience.
- Implemented new training programs for FOH staff, resulting in improved performance and reduced turnover rates.
GM
Novotel Chandigarh Tribune Chowk
09.2015 - 01.2021
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Fostered a positive work environment to improve team morale and productivity levels.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
Event Manager
Novotel Chandigarh Tribune Chowk
06.2015 - 08.2015
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
Education
MBA - International Business Management
St. Clair College of Applied Arts And Technology
Windsor, ON04.2022
Bachelor of Arts - English Literature And Creative Writing, Politics
Panjab University
India05.2016
Skills
- Staff Management
- Inventory Control
- Operations Management
- Team leadership expertise
- Guest satisfaction tracking
- POS system knowledge
- Labor cost control
- Customer Relationship Management (CRM)
- Recruitment and hiring
Languages
English
Full Professional
Certification
- Hospitality Management Studies - Hotel Operations(Alison empower yourself)
- Introduction to Operations Management
- SA 8000 - Corporate Social Responsibility (CSR) & Accountability for Organizations
- Finance and Cash Management for Hospitality
Timeline
Assistant Manager
Moxie's Bar & Grill
04.2023 - 06.2024
FOH Supervisor
Jack Astor's Bar & Grill
02.2021 - 04.2023
GM
Novotel Chandigarh Tribune Chowk
09.2015 - 01.2021
Event Manager
Novotel Chandigarh Tribune Chowk
06.2015 - 08.2015
MBA - International Business Management
St. Clair College of Applied Arts And Technology
Bachelor of Arts - English Literature And Creative Writing, Politics
Panjab University
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