Mandish Kaur
Edmonton,AB
Summary
Proven Pharmacy Assistant with expertise in medication dispensing and patient counseling, honed at Everyday Pharmacy. Excelled in resolving complaints and improving customer satisfaction, demonstrating exceptional communication and organizational skills. Achieved efficient inventory management, ensuring medication safety and compliance.
Overview
1
1
year of professional experience
Work History
Pharmacy Assistant
Everyday Pharmacy
08.2023 - Current
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Merchandised over-the-counter goods and rotated stock.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Counted and labeled prescriptions with correct item and quantity.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Updated computer system with current customer, payment and inventory information.
- Supported operations with filing, copying and faxing.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Trained new pharmacy staff on computer system and drug management protocols.
- Completed regulatory compliance tasks, such as logging controlled substances, upholding legal requirements in pharmaceutical practices.
- Completed and filed documentation for insurance, store and liability purposes.
- Provided support during immunization clinics, contributing to improved public health outcomes within the community.
- Assisted customers in selecting over-the-counter medications and health care products.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Verified patient information to correctly dispense medications.
- Greeted customers at counter and provided excellent customer service.
- Organized pharmacy area to maintain clean and orderly environment.
Pharmacy Assistant
Superstore Pharmacy
06.2023 - 08.2023
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
Education
Bachelor of Science - Bsc Nursing
MHR DAV INSTITUTE OF NURSING
India 09.2021
Skills
- Answering customer questions
- Medication Dispensing
- Prescription Interpretation
- Patient Counseling
- Document filing
- Receiving incoming supplies
- Resolving Complaints
- Medication labels
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Pharmacy Assistant
Everyday Pharmacy
08.2023 - Current
Pharmacy Assistant
Superstore Pharmacy
06.2023 - 08.2023
Bachelor of Science - Bsc Nursing
MHR DAV INSTITUTE OF NURSING
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