MANDI WILLIAMS
Los Angeles
Summary
Experienced with managing front desk operations and enhancing member experiences in fitness centers. Utilizes customer service skills to ensure welcoming environment and efficient service. Knowledge of administrative tasks to maintain smooth daily operations.
Overview
6
6
years of professional experience
Work History
Front Desk
SoulCycle
02.2024 - Current
- Check-in riders for class, assigning riders to bikes, setting up new riders on their bikes, cleaning the cycle room between classes; washing and folding towels
Host
Brightside Infrared Yoga and Saunas
02.2024 - 08.2024
- Greeting customers, check-in customers for yoga classes and sauna sessions with Mariana Tek, cleaning saunas between sessions, making cool towels, responding to emails and Zendesk tickets
Front Desk
Chrome Cycle Studio
04.2023 - 11.2023
- Checking in riders for class with Mariana Tek, assigning riders to bikes, cleaning the cycle room between classes; washing and folding towels; opening and closing the studio, and sending follow-up emails to new riders
Customer Service Representative
Chaz Dean Studio
09.2020 - 01.2022
- Answered customer calls, placed orders for products, responded to questions about a product, resolved customer issues, and answered social media questions
Receptionist
Chaz Dean Studio
08.2019 - 03.2020
- Welcomed customers by greeting them in person and on the phone; scheduled appointments, answered and referred inquiries
- Maintained a safe and clean reception area by complying with procedures, rules, and regulations
Education
High School -
Central Dauphin High School
Harrisburg, PA01.2006
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
Awards And Acknowledgements
- Former Member of NAACP Youth Council in Greater Harrisburg, PA
- Camp Curtin YMCA Black Achievers
- FBLA member (Future Business Leaders of America)
Timeline
Front Desk
SoulCycle
02.2024 - Current
Host
Brightside Infrared Yoga and Saunas
02.2024 - 08.2024
Front Desk
Chrome Cycle Studio
04.2023 - 11.2023
Customer Service Representative
Chaz Dean Studio
09.2020 - 01.2022
Receptionist
Chaz Dean Studio
08.2019 - 03.2020
High School -
Central Dauphin High School
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