Susan Valle
Toronto,ON
Summary
Seeking an entry-level position to further develop my skills. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
Work History
Front Desk
Queen's Rehabilitation Centre
12.2022 - Current
- Energetic and friendly receptionist providing administrative support and customer service
- Assisted walk-in clients, scheduled appointments, answered phones, and addressed client inquiries.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Sales Associate
Mark’s Warehouse
10.2022 - Current
- Provided high-quality customer service to optimize the purchasing process
- Managed inventory and ordered new stock
- Maintained store displays according to planograms and instructions
- Educated customers on product options
- Resolved customer complaints to enhance store reputation.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Guest Service Representative
Elmwood Spa
07.2022 - 01.2023
- Resolved customer inquiries and disputes using problem-solving skills
- Assisted over 100 customers daily, providing wayfinding and product information
- Coordinated with housekeeping and maintenance departments to handle special requests
- Maintained records of guest using downtime reports
- Greeted and helped with check-in procedures
- Informed guests about promotions and services.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
Waitress
Restaurant Don Rafa
10.2020 - 04.2022
- Greeted customers and provided seating
- Explained menu specials, took orders, and answered questions
- Accommodated dietary and allergy restrictions while maintaining hygiene standards
- Took customer orders, cleaned tables, and set up the dining area.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Team Leader
Bazar R&C
09.2020 - 04.2022
- Assisted the Manager in creating and monitoring the department's operational budget
- Coached, mentored, and motivated team members to drive sales and provide exceptional customer service
- Acted as the liaison between customers, sales associates, and leadership teams
- Maintained detailed knowledge of new and existing products
- Achieved store financial targets and implemented loss prevention procedures
- Recruited, supervised, and developed new staff members
- Conducted market research to forecast customer demand and competitor sales.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Education
Bachelor of Arts - English Language
York University
Toronto, ON2026
Skills
- Team Building
- Cultural Awareness
- Friendly, Positive Attitude
- Self-Motivated
- Computer Proficiency
- Organizational Skills
- Adaptability
- Attention to Detail
- Creativity
- Customer Service
- Multitasking
- Problem-Solving
- Positive Attitude
References
AVAILABLE UPON REQUEST
Volunteer Experience
- Fundación Tico de Corazón, Participated in events to collect donations for low-income schools, including food, clothing, and toys., Conducted professional interactions with supervisors, coworkers, and donors., Organized and maintained the donation area.
- Full Gospel Church, Spanish Toronto, Actively contributed as a volunteer in the hospitality area., Assisted in planning and coordinating weekly services and special events.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Front Desk
Queen's Rehabilitation Centre
12.2022 - Current
Sales Associate
Mark’s Warehouse
10.2022 - Current
Guest Service Representative
Elmwood Spa
07.2022 - 01.2023
Waitress
Restaurant Don Rafa
10.2020 - 04.2022
Team Leader
Bazar R&C
09.2020 - 04.2022
Bachelor of Arts - English Language
York University
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