Mandeep Sraa
Abbotsford,BC
Summary
Driven HR professional with a proven track record at Mills Printing & Stationary Ltd., adept in benefits administration and enhancing employee relations. Excelled in developing customer service policies at Ritchie Bros. Auctioneers, significantly improving customer satisfaction. Skilled in communication management, focusing on impactful hiring processes and policy implementation.
Overview
3
3
years of professional experience
Work History
Human Resources Assistant
Mills Printing & Stationary Ltd.
04.2021 - 07.2023
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
Customer Service Representative
Ritchie Bros. Auctioneers
02.2020 - 03.2021
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
Master's - Commerce And Business Administration
Punjabi University
Patiala04.2017
Bachelor's - Commerce And Business Administration
Punjabi University
Patiala04.2015
Skills
- Employee Relations
- Benefits Administration
- HR policies
- Communication Management
Languages
English
Full Professional
Timeline
Human Resources Assistant
Mills Printing & Stationary Ltd.
04.2021 - 07.2023
Customer Service Representative
Ritchie Bros. Auctioneers
02.2020 - 03.2021
Master's - Commerce And Business Administration
Punjabi University
Bachelor's - Commerce And Business Administration
Punjabi University
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