Mandeep Singh
Winnipeg,MB
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
6
6
years of professional experience
Work History
Technical Support Advisor
Intouch Cx
03.2021 - Current
- Identified and demolished development roadblocks to prohibit slowed operations or halted productive development efforts.
- Excellent problem-solving skills and the ability to think on their feet.
- Excellent oral communication skills that allow them to explain complex processes to anyone who needs help.
- Help customers set up computer software or run applications.
Delivery Driver
Intelcom Express
06.2020 - 12.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Field Marketing Representative
Kognitive Marketing
09.2019 - 02.2020
- Generated leads and created brand awareness in new markets.
- Developed brand message and shared with target market to draw in clientele.
- Adjusted marketing strategies based on feedback and effectiveness of previous campaigns.
- Led development and implementation of company-level marketing plans to achieve revenue and brand exposure goals.
Industrial Trainee
Nestle
01.2018 - 06.2018
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
- Monitored and tracked team performance to identify and target deficiencies.
- Wrote reports and papers for various levels of technical users.
Education
Bachelor of Science - Environmental Studies
Cape Breton University
Sydney, NS12.2020
Bachelor of Science - Food Science
Guru Nanak Dev University
Amritsar, India 06.2018
Skills
Over 5 years of directly related Customer Service experience
Good interpersonal skills and proven ability to communicate effectively with staff and public
Proven ability to work independently as well as participate effectively as team member
Basic computer skills in Microsoft Office, email and internet navigation
Demonstrated ability to work in environment with constant interruption
Good organizational skills and ability to prioritize work
Ability to work on weekends, evening and night shifts
Ability to follow oral and written instructions, procedures and regulations
Timeline
Technical Support Advisor
Intouch Cx
03.2021 - Current
Delivery Driver
Intelcom Express
06.2020 - 12.2020
Field Marketing Representative
Kognitive Marketing
09.2019 - 02.2020
Industrial Trainee
Nestle
01.2018 - 06.2018
Bachelor of Science - Environmental Studies
Cape Breton University
Bachelor of Science - Food Science
Guru Nanak Dev University
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