Summary
Overview
Work History
Education
Skills
Disclaimer
Languages
Timeline
Generic

Rufino Rivera

London

Summary

A multi-skilled, team-minded, efficient, and reliable employee with more than 15 years of experience working in the Business Process Outsourcing industry. Experienced in different roles: Customer Service and Collections for Financial and Healthcare accounts, Sales, and Technical Support- both as an agent and a trainer. A DIY guy who is knowledgeable in manuals jobs - automotive repair, carpentry and other construction jobs.

Overview

16
16
years of professional experience

Work History

Technical Support Advisor

TRANSCOM WORLDWIDE (North America)
07.2024 - 01.2025
  • Technical Support Advisor (Work from home, Apple account)
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.

Purchasing Manager

WHEEZY
07.2023 - 01.2024
  • Purchasing Manager , Work from home (Philippines)
  • Achieved cost savings by negotiating contracts and pricing with sellers of old cars in the US.

Ride-sharing App Driver

Grab Philippines
05.2014 - 07.2023
  • Worked as a Driver for a ride-hailing app in the Philippines (GRAB).
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Developed strong relationships with customers, fostering trust through professionalism and reliability in transportation services provided. A five-star rated driver.

Collections Representative

GENPACT SERVICES LLC
08.2008 - 05.2014
  • Worked as Collections Representative for a call center in the Philippines.
  • Production trainer.
  • Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.

Education

College - Business Administration

University of The East
Philippines

Highschool -

St. James Academy
Philippines

Skills

  • Years of experience working in the call center industry Can do customer service, collections, sales and technical support
  • Knowledge in car repairs
  • Knows Carpentry and other construction works

Disclaimer

I hereby declare that the information provided in this resume is true and accurate to the best of my knowledge.

Languages

English
Full Professional

Timeline

Technical Support Advisor

TRANSCOM WORLDWIDE (North America)
07.2024 - 01.2025

Purchasing Manager

WHEEZY
07.2023 - 01.2024

Ride-sharing App Driver

Grab Philippines
05.2014 - 07.2023

Collections Representative

GENPACT SERVICES LLC
08.2008 - 05.2014

College - Business Administration

University of The East

Highschool -

St. James Academy

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Rufino Rivera