Mandeep Sharma

• Fulfilling customer requests, Handling and resolving customer complaints
• Responsible for restaurant operations during assigned shifts, including opening & closing restaurant
• Provides production direction to team members in a clear and concise way
• Delegates in a way that encourages team to work together during shift to ensure the restaurant operates to company standards
• Directs, trains and motivates team members during shift
• Adheres to compliance of government regulations, Market Policy, food safety, National Security Policy, operations and policies and procedures relating to all activities in the restaurant during the shift
• Takes initiative to immediately report violations of safety, sanitation or security policies to restaurant management and perform short-term solutions
• Completes checklists and procedures for cash reporting, inventory control, and scheduling during shift
• Ensure restaurant is ready for peak revenue periods by utilizing appropriate planning and projection tools
• Assists in ensuring sales and profit targets are met
• Ensure Occupational Safety & Health Act, local health and safety codes and corporate safety/security policies and procedures are met and followed

Delivered exceptional customer service by resolving inquiries and providing information about products and services.

• Handled inbound calls from customers and branches, ensuring high satisfaction levels and prompt resolution of complaints.

•Assisted customers in troubleshooting and setup processes, introducing them to solutions and technology tools.

•Maintained strong attention to detail while navigating through multiple platforms to meet customer needs efficiently.

• Training other employees and assigning them work duties.
• Keep a check on the quality of food manufacturing, processing and packaging.
• Prepare production and other reports.
• Have the capability to bring out better production under a fast paced and stressful environment.