JASPREET KAUR RAI
SURREY
Summary
Focused Team lead, Office Admin, Mortgage and Accountant assistant with 5 years of experience. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Accomplished intaking on tasks with strict deadlines with prioritizing urgent needs. Strong knowledge of Microsoft and Outlook. Recognized for turning around struggling company operations to achieve sustained growth.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Aritzia
10.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Team Lead
Aritzia
04.2021 - 10.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Accountant Assistant & Mortgage Support Assistant
Puri & Associates Inc.
01.2018 - 02.2021
- Interact personally with customers and inside personnel, answering questions and responding to phone and email inquiries
- Reviewed documents and obtained additional information to complete and routing business correspondence
- Processed financial documents, contracts, expense reports and invoices
- Managed office paperwork, including scanning documents and routing business correspondence
- Making appointments, getting a natural high from delivering and unexpected customer experience through general banking
- Reviewing Loan applications, prepare letters for clients
- Offering administrative support to supervising loan officers
- Prepare and support accurate overview to clients.
Office Admin
Newton Ac Ltd
07.2016 - 12.2017
- Maintained Company accounting records by entering accounts payable, invoices and expense reimbursement
- Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team productivity
- Managed schedule for employees
- Taking phone calls and handling company payments (Revenue and Credits) Offered technical expertise to customers, administrative staff and business leaders to accomplish smooth projects rollouts.
Shift Manager
Tim Hortons
03.2015 - 06.2016
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data
- Interact with Customers, take orders and fill orders
- Tracked receipts, employee hours and inventory movements
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
- Achieved substantial Results by using market expertise and business knowledge to make proactive decisions and increased sales by 10%
- Managed schedules accepted time off requests and found coverage for short shifts
- Trained and mentored new employees to maximize team performance
- Supervised employees and oversaw quality compliance with company standards for food and services
- Processed payments and documented account changes for financial accuracy and transparency
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Tracked inventory and ordered office supplies encouraging cost-effective solutions
- Processed invoices and expenses using MS office software
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
DIPLOMA IN COMPUTER SCIENCE -
Skills
- Interested in challenging field
- Schedule Management of sales, products knowledge
- Communications and customer services
- Problem resolution
- Proficient in variety of computer
- Expense reporting applications
- Issue resolution
- Management skills
- Invoice Processing
- Inventory controls
- Social media knowledge
- Accurate money handling
- Training and mentoring
- Team Leadership
- Receptionist
- MS Office
- Billing
- Employee Training
- Schedule Management
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Professional Working
Referencesavailable
True
Timeline
Shift Supervisor
Aritzia
10.2023 - Current
Team Lead
Aritzia
04.2021 - 10.2023
Accountant Assistant & Mortgage Support Assistant
Puri & Associates Inc.
01.2018 - 02.2021
Office Admin
Newton Ac Ltd
07.2016 - 12.2017
Shift Manager
Tim Hortons
03.2015 - 06.2016
DIPLOMA IN COMPUTER SCIENCE -
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