Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mandeep Sharma

Calgary,AB

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

SECURITY GUARD

ASIS agency
11.2023 - Current


  • Reduced incidences of theft by implementing effective access control measures.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
  • Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Improved response time to incidents by maintaining clear communication channels with team members.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

Delivery Driver

Instacart
10.2023 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
  • Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue.

Construction Worker

Shah Drywall Ltd
01.2024 - 04.2024
  • Enhanced project efficiency by coordinating with team members and managing resources effectively.
  • Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
  • Increased safety awareness through conducting regular training sessions for staff and implementing best practices on the job site.
  • Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
  • Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.

Branch Manager

Indusind Bank
11.2021 - 01.2023
  • Audit and Service Quality Business Achievement and Development Customer Services - Responsible for ensuring those customers get disbursals of amount against the loan as per the new initiatives
  • Ensure quality sourcing of accounts by all sales staff
  • Financial Inclusion that they have availed of, within TAT Ensure that high volume and low value customers are managed effectively - Ensure that branch offers highest quality of service to the customer and meets expected Service Quality standard

Branch Manager

HDFC Bank
04.2021 - 10.2021
  • Audit and Service Quality Business Achievement and Development Operations - Conduct internal checks on a regular basis
  • Monitoring of CH 106 and CH 126 calling
  • Customer Services: - Responsible for ensuring those customers get disbursals of amount against the loan as per the new initiatives
  • Ensure quality sourcing of accounts by all sales staff
  • Financial Inclusion that they have availed of, within TAT Ensure that high volume and low value customers are managed effectively - Ensure that branch offers highest quality of service to the customer and meets expected Service Quality standard

Personal banker Authorizer

HDFC Bank
04.2019 - 03.2021
  • Selling Investment Products - Selling Assets Loans - Opening accounts (SA/CA) - As vault custodian is responsible for all related process checks
  • Audit Compliance

Personal banker Sales

HDFC Bank
05.2017 - 03.2019
  • Sales (Acquiring, Enhancing, Deepening and Retention)
  • Achievement of income plans and other benchmarks
  • Portfolio Management

Education

B.A -

Guru Nanak Dev University, Amritsar
01.2012

XIIth -

PSEB boards
01.2009

Xth -

PSEB Board
01.2007

Skills

  • Conflict Resolution
  • Smart and systematic Worker
  • Advanced computer skills
  • Excellent Interpersonal Skills
  • Excellent Customer Service
  • Good analytical skills
  • Ability to maintain leadership
  • Multi –tasking
  • Goal Achiever
  • CCTV Monitoring
  • Security operations experience
  • Legible report writing
  • Security procedures knowledge
  • Patrolling
  • Report Preparation
  • Emergency awareness
  • Patrol techniques
  • Language Fluency
  • Access Control
  • Verbal and written communication

Certification

  • VALID Alberta Security and Investigation Individual license.
  • Valid AGLC ProServe Liquor License.
  • Valid Protect Security staff License.
  • Valid standard First Aid &CPR/AED level C.
  • Valid Alberta Driving License GDL.

Timeline

Construction Worker

Shah Drywall Ltd
01.2024 - 04.2024

SECURITY GUARD

ASIS agency
11.2023 - Current

Delivery Driver

Instacart
10.2023 - Current

Branch Manager

Indusind Bank
11.2021 - 01.2023

Branch Manager

HDFC Bank
04.2021 - 10.2021

Personal banker Authorizer

HDFC Bank
04.2019 - 03.2021

Personal banker Sales

HDFC Bank
05.2017 - 03.2019

B.A -

Guru Nanak Dev University, Amritsar

XIIth -

PSEB boards

Xth -

PSEB Board

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Mandeep Sharma