Mandeep Serown
Rockyview
Summary
Aviation professional with 19+ years of progressive experience across terminal, airfield, and aircraft refueling operations. Skilled in incident command, stakeholder coordination, and day-of operational leadership at one of Canada’s busiest airports. Focused for improving efficiency, passenger experience, and crisis management through proactive leadership and collaboration with federal agencies, airlines, and airport partners.
Overview
20
20
years of professional experience
Work History
Terminal Operations Specialist
Calgary Airport Authority
01.2018 - Current
- Lead day-of terminal operations at a major Canadian hub serving ~19M passengers annually.
- Provide oversight for 20–30 contracted staff, including customer service ambassadors and security patrollers.
- Chair daily operational briefs with airlines and government partners to ensure smooth operations.
- Act as On-Scene Controller during terminal emergencies, coordinating multi-agency response under ICS.
- Collaborate with federal/provincial governments and law enforcement to facilitate dignitary movements.
- Optimize passenger flows and touchpoints by reallocating resources in real time.
- Resolve escalated passenger concerns quickly and professionally.
- Oversee implementation of terminal projects in collaboration with internal and external stakeholders.
- Deliver training and feedback to airport community staff, ensuring compliance with service standards.
Airfield Operations Specialist
Calgary Airport Authority
01.2014 - 01.2018
- Managed daily airfield operations across four runways supporting ~240,000 aircraft movements annually.
- Acted as principal emergency response representative for airside incidents.
- Partnered with Calgary Fire Department (ARFF) to plan and conduct emergency response training.
- Served as Subject Matter Expert on Transport Canada TP312 (Aerodrome Standards).
- Coordinated daily airfield briefs with ATC and regional Flight Information Center.
- Managed issuance and updates of NOTAMs to reflect operational changes and projects.
- Provided operational guidance on safety requirements for airfield construction and maintenance.
Operations Supervisor
PLH/BBA Aviation Services
01.2006 - 01.2014
- Supervised daily operations servicing 250+ aircraft movements.
- Led and developed a team of 65+, managing training, certification, payroll, and performance.
- Oversaw inventory management for Jet A1 fuel, Type 1/4 Glycol, gas, and diesel.
- Recruited, onboarded, and coached employees to meet operational and safety standards.
- Handled employee relations, discipline, and adherence to union agreements.
Education
Diploma - Airport Operations (AODP)
Airports Council International (ACI)
Tax Accounting (Accounting & Finance)
University of Calgary
High School Diploma - undefined
James Fowler High School
Calgary, ABSkills
- Terminal & Airfield Operations Management
- Emergency Response & Incident Command (ICS)
- Stakeholder & Government Relations
- Passenger Experience Optimization
- Team Leadership & Contractor Oversight
- Project Evaluation & Implementation
- Safety, Security & Compliance (Transport Canada TP312)
- Staff Training, Mentorship & Performance Management
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional
Timeline
Terminal Operations Specialist
Calgary Airport Authority
01.2018 - Current
Airfield Operations Specialist
Calgary Airport Authority
01.2014 - 01.2018
Operations Supervisor
PLH/BBA Aviation Services
01.2006 - 01.2014
High School Diploma - undefined
James Fowler High School
Diploma - Airport Operations (AODP)
Airports Council International (ACI)
Tax Accounting (Accounting & Finance)
University of Calgary