Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Clarence (CJ) Ebanks

Calgary

Summary

Dynamic Terminal Operations Specialist with a proven track record at Calgary Airport Authority, excelling in operational efficiency and risk mitigation. Skilled in project management and cross-functional communication, I implemented process improvements that enhanced service delivery and compliance, ensuring a safe and efficient airport environment.

Operations professional with substantial experience in optimizing processes and driving operational efficiency. Expertise in project management, process improvement, and logistics coordination. Strong focus on team collaboration and achieving measurable results. Known for adaptability and reliability in dynamic environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Terminal Operations Specialist

Calgary Airport Authority
06.2024 - Current
  • Coordinate daily airport operations to ensure efficient passenger flow and service delivery.
  • Implement process improvements that enhance operational efficiency and reduce operation impact.
  • Enforce airport security program.
  • Oversee day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Report all incidents and concerns to the Integrated Operations Centre and input information and data into a incident reporting system to allow for the evaluation of trends and vulnerabilities within a risk-based security environment.
  • Enforce and ensure day to day compliance of tenants, airlines, stakeholders, passengers and Authority employees with all applicable acts, laws, regulations, measures and directives relating to civil aviation security.
  • Respond to safety, security and emergency incidents as the On Scene Controller (OSC), provide initial first-aid, situational assessment, establish control of scene, initiate emergency environmental protection, information gathering, emergency escorts and perform supporting roles to emergency responders.
  • Respond to security events including but not limited to RAIC violations, security breaches and infractions, customs breaches, comingle responses, unwanted visitors and all other acts against aviation security
  • Perform Threat Risk Assessments (TRA) in collaboration with stakeholders required as per regulations
  • Respond to safety events including but not limited to medical responses, fire alarms, slip and fall investigations, asset damage, groundside traffic accidents and incidents
  • Liaise with enforcement agencies to ensure that positive relationships are maintained in preparation for emergencies.
  • Act as the On Scene Controller of YYC Calgary Airport Authority for all air terminal building incidents.
  • Developed and maintained operational procedures to ensure compliance with industry standards and regulations.

Airfield Equipment Operator

Calgary Airport Authority
09.2022 - 05.2024
  • Operation of specialized heavy equipment to maintain Airside & Groundside surfaces therefore maintaining safe and efficient operation of the aerodrome.
  • Contributed to basic upkeep by adding fuel, lubricating parts and removing buildup from machine surfaces.
  • Inspected equipment before and after trips to detect maintenance needs with vehicles or plow attachments.
  • Conducted routine maintenance checks to ensure equipment reliability and safety compliance.
  • Followed precise standards to safely and completely remove snow from designated areas.
  • Successfully completed airport specific training and testing to receive Airside Vehicle Operators Permit (AVOP).
  • Trained new operators on equipment usage and safety protocols to enhance team performance.
  • Successful passing of all security & background checks to receive YYC RAIC

Owner/Operator

Monarchy Auto Corp
01.2020 - 09.2022
  • Oversaw daily operations, ensuring efficiency and quality standards across all service areas.
  • Developed strong customer relationships through effective communication and personalized service.
  • Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
  • Maintained compliance with all state regulations regarding new car sales operations ensuring continued licensure and certification requirements were met consistently over time.
  • Served as a knowledgeable resource for peers seeking guidance on industry trends, emerging technologies, and best practices in car sales.
  • Analyzed market trends to identify opportunities for business growth and expansion.
  • Monitored vehicle conditions and performed routine inspections to uphold safety standards.
  • Coordinated logistics operations to ensure timely delivery and optimized supply chain efficiency.

Lead Hand/ K-loader Operator

Cargojet Airways
10.2018 - 01.2020
  • Operated cargo handling equipment to ensure efficient loading and unloading of aircraft.
  • Monitored flight schedules and coordinated ground operations for timely departures.
  • Collaborated with team members to optimize workflow and improve turnaround times.
  • Trained new operators on procedures and safety protocols, enhancing team productivity.
  • Developed standard operating procedures to enhance operational efficiency and safety standards.
  • Supervised daily operations, ensuring adherence to safety protocols and operational standards.
  • Fostered a collaborative work environment, facilitating open communication among staff.

Education

Diploma - AODP Airport Operations

ACI Airports Council International
Calgary, AB
05-2024

Open Studies - General Education

Southern Alberta Institute of Technology
Calgary, AB
06-2015

High School Diploma -

Forestlawn High School
Calgary

Skills

  • Operational efficiency
  • Planning and coordination
  • Cross-functional communication
  • Risk mitigation
  • Project management
  • Process planning
  • System development

Languages

English
Native or Bilingual
Arabic
Limited Working

Certification

  • ICS 300 Training

Timeline

Terminal Operations Specialist

Calgary Airport Authority
06.2024 - Current

Airfield Equipment Operator

Calgary Airport Authority
09.2022 - 05.2024

Owner/Operator

Monarchy Auto Corp
01.2020 - 09.2022

Lead Hand/ K-loader Operator

Cargojet Airways
10.2018 - 01.2020

Diploma - AODP Airport Operations

ACI Airports Council International

Open Studies - General Education

Southern Alberta Institute of Technology

High School Diploma -

Forestlawn High School

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Clarence (CJ) Ebanks