Summary
Overview
Work History
Education
Skills
Projects
References
Timeline
Generic

MANDEEP NOKWAL

Summary

To secure a challenging position in a reputable organization to expand learning, knowledge and skills. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Overview

6
6
years of professional experience

Work History

Technical Service representative

Xerox
03.2023 - Current
  • Provided primary customer service on maintenance, production, and inventories of assigned equipment
  • Managed consumables and supplies replacement as required
  • Provided Training to the customer to improve end user knowledge of equipment functionality
  • Using software to accurately report monthly activities as required
  • Develop schedules for implementing preventative and corrective maintenance services to maximize equipment uptime and performance.

Endoscopy Technician

Scopecare Inc
01.2022 - 03.2023
  • Documenting the physical attributes of Endoscopes
  • Maintaining the workspace
  • Identifying the deficiencies and Replacing the damaged components
  • Updating the database
  • Completing the work order
  • Follow proper SOPs and guidelines for accuracy
  • Performing technician level Q.C
  • Checks.

Concierge

G4S Secure Solutions
07.2018 - 07.2022
  • Provides fast and efficient customer service
  • Communicates politely and resolves emergency situations calmly and confidently
  • Practice routine verifications of the physical environment and complete Daily Occurrence Logs
  • Resolves conflicts among team members using effective communication and interpersonal skills.

Electronics Repair Technician

Ubreakifix
04.2021 - 10.2021
  • Assisting with Conflict Resolution
  • Diagnosis and troubleshooting both software and Hardware issues
  • Comfortable to repair both iOS and Android devices such as mobile phones, tablets and gaming consoles
  • Comfortable to repair and replace small devices and parts
  • Able to keep notes and records for repair
  • Handle cash operations of the store such as BOD and EOD procedures, customer refunds and returns
  • Diagnosis and troubleshooting both software and Hardware issues
  • Ensure compliance with company policy and workload
  • Perform disassembly/Assembly, repair and replace parts using prescribed tools,jigs and testers on cellular devices and maintain high quality
  • Ensure that all pertinent repair and testing tools and appliances are in proper working condition.

Education

Associates Degree - School of Engineering Technology And Applied Scien

Centennial College
04.2019

Skills

  • Remote Support
  • Onsite Customer Service
  • Product Troubleshooting
  • Network Configuration
  • Linux Programming and Administration
  • Microsoft Office Specialist
  • Quality Assurance
  • Certified in CPR, Acknowledgement of WHMIS
  • File and Records Maintenance
  • Leadership Skills
  • Inventory Management
  • Energetic, Dynamic, Goal-oriented individual, Flexible working hours
  • Strong Communication Skills
  • Punctuality
  • Market Analyst
  • C, C certification

Projects

Assembled a power supply., Made using my skills in soldering and programming

Traffic control Lights program using digital systems

References

References available upon request.

Timeline

Technical Service representative

Xerox
03.2023 - Current

Endoscopy Technician

Scopecare Inc
01.2022 - 03.2023

Electronics Repair Technician

Ubreakifix
04.2021 - 10.2021

Concierge

G4S Secure Solutions
07.2018 - 07.2022

Associates Degree - School of Engineering Technology And Applied Scien

Centennial College

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MANDEEP NOKWAL