Jeffrey Martinez
Rocklin
Summary
My objective is to find a company in which I can continue to grow and use my skills. I am looking for a new opportunity which will allow me to face new challenges and resolving them with great determination. I am a fast learner and easily adapt into different scenarios to get the job done.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Service Representative
SMA America
08.2023 - Current
- Reduced average call handling time through efficient problem-solving techniques and effective use of support tools.
- Served as an escalation point for advanced troubleshooting scenarios, leveraging extensive product knowledge to resolve complex issues quickly.
- Collaborated with team members to develop new strategies for optimizing technical support services.
- Served as a job shadower to allow new hires to shadow me on calls.
- Worked closely with the level 3 team to resolve escalations.
- Also resolved solved customer issues by beyond trust which allowed me to remote into customers devices to resolve their issues.
- Managed high call volume while maintaining a professional demeanor, ensuring a positive customer experience at all times.
- Coordinated closely with engineering teams to report software bugs and hardware defects, facilitating swift problem resolution for affected customers.
Audio and Video Technician
Palabra Miel Sacramento
01.2019 - 01.2023
- Install and configuring sound and video equipment.
- Mixed audio for live events.
- Able to work under pressure and stress in events with more then 10,000 people.
- Budget and design of equipment for installs.
- Post production for audio and video.
- Worked on live and studio recordings.
Education
Associate of Arts - Commercial Music Recording
American River College
Sacramento, CA05-2019
Associate of Arts - Digital Audio Production
American River College
Sacramento, CA05-2019
Skills
- Salesforce
- SAP
- Remote support
- Hardware configuration
- Operating systems
- Customer service
- Active listening
- Ticket management
- Data entry
- Service support
- Issue troubleshooting
- Technical troubleshooting
- Analytical thinking
Certification
Google IT support Specialist
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Technical Service Representative
SMA America
08.2023 - Current
Audio and Video Technician
Palabra Miel Sacramento
01.2019 - 01.2023
Associate of Arts - Commercial Music Recording
American River College
Associate of Arts - Digital Audio Production
American River College
Similar Profiles
Eric YoungstromEric Youngstrom
PV Plant Operator at SMA AmericaPV Plant Operator at SMA America
Amira MusinovicAmira Musinovic
Receptionist (Temporary) at SMA AmericaReceptionist (Temporary) at SMA America
Stuart McFarlaneStuart McFarlane
Operations and Maintenance Supervisor at Sma AmericaOperations and Maintenance Supervisor at Sma America