Mandeep Kaur
Brampton,ON
Summary
Seeking a position as a customer service, where I can contribute my strong customer service skills that will assist in the success of the business.
Results-driven data professional with keen eye for detail and passion for uncovering actionable insights from data. Proven track record of utilizing data analysis and visualization tools to drive business decisions and optimize processes. Team-oriented with strong focus on collaboration and adaptability, consistently delivering reliable results in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Data Analyst
Axium Plastics
01.2025 - Current
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Used statistical methods to analyze data and generate useful business reports.
Server
Pür & Simple Restaurant
11.2024 - 01.2025
- Greet customers with smile
- Introduce with our LTO'S items
- Ask if they have any food allergies while taking orders
- Taking bill payments with machine or cash
Server/Bartender
Boston Pizza
06.2022 - 12.2024
- Greet customers
- Take drink orders first and then food order
- Suggest to customers for best food
- Take payments via machine or cash
- Clean tables right after customer left
Server/Bartender
CORAS BREAKFAST & LUNCH
05.2022 - 10.2023
- Take drink order first and then food order
- Make sure everything is good if customer need anything
- Solving customer complaints
- Looking after guests
- Take bill payment
Front of House Manager
Upstreet BBQ brew house
06.2021 - 05.2022
- Make schedule of employees
- Responsible for all restaurant
- Solve out customer problems and complaints
- Organize dinner parties and events
- Supervising and training household staff
Server
Cora Breakfast & Lunch Restaurant
02.2021 - 05.2022
- Greet customers and present menus
- Provide excellent customer services
- Take and serve foods/drinks orders
- Arrange table settings
- Make suggestions according to their preferences
- Keep tables clean and tidy at all time
- Deliver checks and collect payments
- Take order from online (Uber, skip the dishes and doordash)
Server
Jack Astor's
07.2020 - 11.2021
- Provide great customer service
- Greet customer before take orders
- Take and serve alcohol/food orders
- Help customers to select food and alcohol according to their taste
- Take the bill with the machine
Server
Boston Pizza
06.2020 - 08.2021
- Greeting customers
- Prepare table for dining by clothing tables and setting decorations, condiments, napkins, service plates and utensils
- Help patrons select food and beverage by presenting menu
- Take orders from customers
- Take the bill with the machine
- Cleaning up when customers leave
Cashier/Customer Service
Winners and Homesense
02.2019 - 03.2020
- Greet customers
- Promotes credit and loyalty programs during customer intersections
- Receiving payments and issuing receipts, gift-wrapping packages and keeping track of all cash and credit transactions
Accountant Assistant
D.T.I Transport Inc
08.2017 - 12.2019
- Demonstrated knowledge of accounting procedures and principles by preparing monthly revenue and expenses using Microsoft Excel
- Handled accounts receivable and accounts payable for the company effectively
- Contributed organization skills by organizing log books for every month in periodic order
- Applied basic mathematical skills such as calculating employee earnings using Microsoft excel
- Performed responsibly by conducting follow-up calls with employees
- Provided basic dispatch information such as pick-up and delivery information to employees, along with assisting them with directions
- Created and maintained client records
- Establish and manage complex filing systems by received, sorting and distributing documents for filing, create files and records as necessary and storing files as needed
Education
Bachelor's Degree - Business Administration
Sheridan College
Brampton, ON04.2019
Skills
- Fluent in written and oral English
- Fluent in written and oral Punjabi
- Fluent in written and oral Hindi
- Bartending
- Office Management
- Advanced Proficiency in Microsoft Office
- Bookkeeping
- Knowledge of accounting procedures and principles
- Accounts Receivable
- Restaurant Management
- Organizational Skills
- Serving Experience
- Exceptional teamwork and group management skills
- Excellent organizational skills
- POS
- Upselling
- SQL
- Excel functions
- Python programming
- Data analysis
- Data visualization and presentations
- SQL databases
- Statistical analysis
- Tableau
- R programming
- Tableau software
- Data mining
Accomplishments
- Supervised team of 4 staff members.
Affiliations
- Member, Small Business Association (2008 - present)
Certification
Bartender License Ontario Smart Serve, 05/01/22, Present
Willing To Relocate
- Brampton, ON
- Mississauga, ON
- Toronto, ON
- Etobicoke, ON
Skills
- Auditing
- Busser
- Food Service
- Security
- Accounts Payable
- Restaurant Experience
Total Years Of Experience
6
Languages
Punjabi
Full Professional
English
Full Professional
Hindi
Full Professional
Timeline
Data Analyst
Axium Plastics
01.2025 - Current
Server
Pür & Simple Restaurant
11.2024 - 01.2025
Server/Bartender
Boston Pizza
06.2022 - 12.2024
Server/Bartender
CORAS BREAKFAST & LUNCH
05.2022 - 10.2023
Front of House Manager
Upstreet BBQ brew house
06.2021 - 05.2022
Server
Cora Breakfast & Lunch Restaurant
02.2021 - 05.2022
Server
Jack Astor's
07.2020 - 11.2021
Server
Boston Pizza
06.2020 - 08.2021
Cashier/Customer Service
Winners and Homesense
02.2019 - 03.2020
Accountant Assistant
D.T.I Transport Inc
08.2017 - 12.2019
Bachelor's Degree - Business Administration
Sheridan College
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