Arash Amini Sadeh

• Data Analysis & Reporting: Analyzed and mined call volume data to create daily and monthly reports. Utilized VBA, macros, Power BI, and ICBM for report generation, providing insights into agent contributions and performance.
• Automation Projects: Developed automated tools including an Over Time Tracker, Vacation Calendar, and Schedule Planner using VBA, ensuring compliance with Union rules and fair distribution of overtime shifts.
• Performance Reporting: Created comprehensive reports for supervisors, detailing email counts, call analysis, and agent performance trends to enhance visibility and track progress.
• Project Development: Developed the Care Hub—a platform for managing coaching, escalations, automated task assignments with follow-up system, and feedback collection—leading to significant cost savings by eliminating the need for third-party contracts.

Designed and implemented the Expense Tracker System, a platform for automating expense management and budget allocation.

• Front-End Development: Utilized React.JS to create a Single Page Application (SPA) with a user-friendly interface, tailored to the needs of scientists in the lab.
• Back-End Development: Employed PHP and Python to manage and authenticate data, ensuring secure and efficient handling of expense records.
• Database Management: Used MySQL for the database, enabling robust storage and retrieval of expense data.
• Server: Deployed the project on a local Linux server within the lab, providing a reliable and efficient solution for expense tracking and management.

• Maintained company's database system using Oracle SQL Developer
• Achieved improving company’s website by implementing MVC pattern and better UI/UX design
• Managed to help and presented to over 20 other colleagues on MS Office (Excel, Word, PowerPoint)
• Managed time efficiently in order to complete all tasks within deadlines
• Adaptable and proficient in learning new concepts quickly and efficiently