Mandeep Kaur
Surrey
Summary
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
Macdonalds
01.2025 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Crew Member
Macdonals
06.2022 - 01.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Associate
DB Schenker
07.2023 - 11.2024
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Assisted team members with tasks that require group effort.
Team Leader
Macdonals
07.2023 - 07.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
BBA - Human Resources Management
Acsenda School of Management
Vancouver, BC07-2025
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Languages
Punjabi
Native or Bilingual
English
Full Professional
Certification
Food Handlers
First Aid
Timeline
Shift Manager
Macdonalds
01.2025 - Current
Associate
DB Schenker
07.2023 - 11.2024
Team Leader
Macdonals
07.2023 - 07.2024
Crew Member
Macdonals
06.2022 - 01.2025
BBA - Human Resources Management
Acsenda School of Management
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