MANDEEP KAUR
OTTAWA,Canada
Summary
Efficient Dental Receptionist known for high productivity and ability to complete tasks swiftly. Excels in patient scheduling, records management, and insurance verification. Possesses strong organizational, communication, and interpersonal skills, ensuring smooth operations within dental practices. Thrives in fast-paced environments using these skills to enhance patient satisfaction and streamline office procedures.
Overview
9
9
years of professional experience
Work History
Dental Receptionist/Assistant
OTTAWA SMILES FAMILY DENTAL
OTTAWA, Ontario
04.2022 - Current
- Collected payments from patients in accordance with established policies and procedures.
- Processed referrals to specialists when required by the dentist.
- Verified patient's eligibility for benefits under various insurance plans.
- Interviewed patients to complete case histories and intake forms.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Arranged documents for insurance claims.
- Educated patients on proper oral health care instructions and preventive measures.
- Ordered and maintained supply inventory for medical office.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Monitored supply levels within the office and ordered new materials as needed.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Stocked inventory and ordered office and kitchen supplies.
- Worked effectively in team environments to make the workplace more productive.
Travel Agent/Visa Consultant
Holiday Pe Holiday
Jalandhar, India
06.2016 - 02.2020
- Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
- Planned, described and sold itinerary tour packages and promotional travel incentives.
- Researched availability of airfare and hotel rooms using reservation systems.
- Collected payment for transportation and accommodations from customers.
- Stayed up to date on travel industry, policies and restrictions.
- Implemented marketing strategies to attract new clients and retain existing ones.
- Assisted customers in completing the necessary paperwork for their visa applications.
- Drafted letters of support from employers or educational institutions verifying applicant's status.
- Conducted research on current immigration laws and regulations to ensure compliance.
- Arranged interviews between applicants and consular officers as needed.
- Developed and maintained relationships with clients to ensure their visa applications were processed in a timely manner.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained up-to-date knowledge of changing immigration policies and procedures worldwide.
Education
Masters In Tourism Management - Tourism Management
Lyallpur Khalsa College
Jalandhar, India05-2017
Bechelor -
Guru Nanak Dev University
Jalandhar, IndiaSkills
- Administrative tasks
- Client networking
- Front office management
- Dental terminology
- Issue resolution
- Friendly and outgoing
- Punctual and reliable
- Confidentiality
- Team collaboration
Languages
English
Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Dental Receptionist/Assistant
OTTAWA SMILES FAMILY DENTAL
04.2022 - Current
Travel Agent/Visa Consultant
Holiday Pe Holiday
06.2016 - 02.2020
Masters In Tourism Management - Tourism Management
Lyallpur Khalsa College
Bechelor -
Guru Nanak Dev University
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