PRUTHVI BHATT
Milton,ON
Summary
Dedicated and empathetic Dental and Medical Assistant/Receptionist with nearly 5 years of experience in direct patient care and medical office management. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Dental Receptionist/Assistant
Atlas Dental
08.2021 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Last be not the least, also did tools sterilization, provided chair side assistance as needed, prepped patients for x-rays/CBCT scans.
Medical Assistant Pulmonary Department
Diagnostic Clinic Medical group
03.2017 - 05.2017
- Certified MA Pulmonary Department.
- Gave vaccinations.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
Receptionist Front Office/Back Office Assistant
Destination Life LLC
06.2016 - 02.2017
- Externship – 200 Hours Completed.
- Bio Q Machine.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
- Managed customer complaints and rectified issues to complete satisfaction.
Cashier
Aramark at UTA
08.2014 - 05.2016
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Processed all sales transactions promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted with purchases, locating items and signing up for rewards programs.
- Scanned customer purchases and supported transactions to streamline sales process.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Verified customer identification for alcohol or tobacco purchases.
- Received payments for products and issued receipts.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Front office (Medical Assistant)
CareWell kidney Doctors
08.2015 - 10.2015
- Externship- 200 Hours completed.
- Greeted patients and visitors with welcoming, warm demeanor to create comfortable environment.
- Prepared medical charts, scanned documents and organized patient information.
- Registered new patients and created files with detailed personal and medical information.
- Applied HIPAA regulations to maintain patient confidentiality and protect health information.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Updated patient medical records.
- Facilitated patient flow by notifying providers of patient arrival and processing paperwork.
- Responded to patient and visitor concerns and questions.
- Processed medical record requests for insurance companies and medical providers.
- Stocked medical office supplies, anticipated inventory needs and monitored office equipment.
Education
Graduate Medical Billing and Coding -
Brightwood College
Riverside, CA2016
Graduate Medical Assistant Program -
Kaplan College
Arlington, TX2015
High School Diploma -
Don Bosco High School
Vadodara, Gujarat2009
Skills
- Bilingual- English, Hindi, Gujarati
- Customer service
- Administrative Skills
- Understands medical procedures
- Charting expertise
- Venipuncture and phlebotomy
- HIPAA compliance
- Proper sterilization techniques
- Inventory and supply management
- Medical billing
- General cleaning ability
- First aid
- Vital sign monitors
- Stocking supplies
- Quick problem solver
- Medical terminology
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Contact
Toronto ON
Timeline
Dental Receptionist/Assistant
Atlas Dental
08.2021 - Current
Medical Assistant Pulmonary Department
Diagnostic Clinic Medical group
03.2017 - 05.2017
Receptionist Front Office/Back Office Assistant
Destination Life LLC
06.2016 - 02.2017
Front office (Medical Assistant)
CareWell kidney Doctors
08.2015 - 10.2015
Cashier
Aramark at UTA
08.2014 - 05.2016
Graduate Medical Billing and Coding -
Brightwood College
Graduate Medical Assistant Program -
Kaplan College
High School Diploma -
Don Bosco High School
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