MANDEEP KAUR
Calgary,AB
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Internet Technical Sales Representative
IO Solutions Call Center - Summerside
Summerside, PE
04.2022 - 04.2024
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- taking calls and asking customers about their issues or problems and giving them with the best resolution within a reasonable time limit and with patience
- actively listening to customers to understand their concerns on their first say
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Customer Service Salesfloor Associate/Cashier
Walmart
05.2022 - 09.2023
- Communicated with customers and team members to solve problems.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Receiving Associate
Amazon
Bolton, ON
03.2022 - 04.2022
- Unloaded pallets and deliveries and organized products in warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Recorded regular progress and issues with products.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Security Guard
GardaWorld Security
Mississauga, ON
10.2021 - 03.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Education
GED -
Sheridan College
Brampton, ON04.2021
Skills
- Verbal and Written Communication
- Handled inbound calls Fido/Rogers
- Internet Sales and Communication
- Leadership and Team Work
- Team Representative
- Basic Internet Skills
- Emergency Management
- Reporting Skill
- Fire Safety Regulations
- Safety and Security
Languages
English
Full Professional
Timeline
Customer Service Salesfloor Associate/Cashier
Walmart
05.2022 - 09.2023
Internet Technical Sales Representative
IO Solutions Call Center - Summerside
04.2022 - 04.2024
Receiving Associate
Amazon
03.2022 - 04.2022
Security Guard
GardaWorld Security
10.2021 - 03.2022
GED -
Sheridan College