Amanpreet Kaur
Summerside,PE
Summary
Experienced Customer Service Representative with 1 year of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
1
1
year of professional experience
Work History
Internet Technical Sales Representative
IO Solutions Call Center
03.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Reduced repeat calls by effectively educating customers on self-help resources available online or via phone system prompts.
- Developed strong relationships with clients by consistently exceeding expectations in technical knowledge and problem-solving abilities.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Responded promptly to incoming sales leads and requests for technical support.
Education
High School Diploma -
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON12.2021
Skills
- Customer Communication
- Retention Strategies
- Product and Service Sales
- Customer Technical Support
- Customer Service
- Customer Relationship Management (CRM)
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Internet Technical Sales Representative
IO Solutions Call Center
03.2023 - Current
High School Diploma -
Sheridan College Institute of Technology And Advanced Learning
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