Mandeep Kaur
Windsor,ON
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
01.2024 - 06.2024
- Responded to customer requests for products, services, and company information.
- Created and maintained detailed database to develop promotional sales.
- Greet & welcome guests with hospitality and do various cleaning duties
- Calmly handle customer complaints and issues, escalating to management when necessary.
- Responsible for taking customer orders accurately and ensuring they receive their correct order.
- Maintain clean and organized work area, adhering to hygiene and health safety standards.
Packaging Associate
09.2023 - 12.2023
- Operating Packaging/Rolling Machine
- Keeping track of inventory, materials, and waste
- Stuffing, packaging, and labeling of pre-rolled marijuana cigarettes
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Assisted with quality and production process improvements to support new packaging initiatives.
Education
Post -Graduate Diploma - Information Technology - Cybersecurity
St.Clair College
Windsor, ON04.2025
Skills
- Ability to Work Under Pressure
- Effective Time Management
- Communication Skills
- Ability to Learn Quickly
- Order picking and processing
- Customer Service
Availability
Monday to Thursday-night shift
friday to sunday-Anytime
Certification
- Smart Serve certificate
- AODA (workplace wellbeing) certificate
- Workplace Hazardous Materials Information System (WHMIS)
- Security Guard license
Languages
English
Hindi
Punjabi
Timeline
Customer Service Representative
01.2024 - 06.2024
Packaging Associate
09.2023 - 12.2023
Post -Graduate Diploma - Information Technology - Cybersecurity
St.Clair College
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