Mandeep Kaur
Scarborough,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail and security industries. Proven track record of exceeding sales targets. Skilled in building rapport with a diverse clientele by understanding their needs and providing personalized product recommendations. Seeking a part-time position as a Sales Associate or Team Lead.
Overview
4
4
years of professional experience
Work History
Condominium Concierge (Supervisor)
Security Management Services
Toronto, ON
05.2023 - Current
- Provide support to Property Management Contractors and other property staff as required
- Streamlined front desk operations for increased efficiency and improved resident/guest experiences
- Enhanced resident satisfaction by promptly addressing inquiries and providing personalized recommendations
- Tasks related to front desk: handling queries, releasing packages, bookings, handling, and maintaining the team
- Creating incident reports, responding to emails, and providing support to property management
- Ensuring cleaners and contractors are working properly
- Updating residents' information in Condo Control
- Expert in using Condo Control, Word, and PowerPoint.
Concierge
Condor Security
Toronto, ON
12.2021 - 04.2023
- Assisted residents with special needs or requests, demonstrating empathy and understanding in every interaction
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
- Maintained the front desk's concierge book to provide visitors with access to relevant local information
- Addressed customer inquiries with timely and professional responses via phone, email, and in-person interactions.
Retail Sales Associate
H&M Retail Store
Jalandhar, India
02.2020 - 06.2021
- Provided exceptional customer service by assisting shoppers, answering questions, and processing transactions
- Consistently surpassed sales targets through proactive customer engagement, effective upselling, and efficient sales transaction closures
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies
- Helped customers complete purchases, locate items, and join reward programs
- Greeted customers and helped with product questions, selections, and purchases
- Stocked merchandise, clearly labeling items and arranging them according to size or color
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers
- Engaged with customers enthusiastically to drive sales and completed tasks faster than average employees.
Education
Brand Management: Fashion Management -
Seneca College
Toronto, ON04.2023
Fashion Studies Certificate -
Seneca College School of Fashion
Toronto, ON04.2022
M.Sc. Fashion Designing & Merchandising -
PCM S.D. College for Women
Jalandhar, Punjab05.2018
B.Sc. Fashion Designing -
PCM S.D. College for Women
Jalandhar, PunjabSkills
- Quick learner
- Leadership qualities
- Detail-oriented and precise
- Strong work ethic and reliability
- Proficient in handling stressful situations with precision and calmness
- Achieved sales targets within time limits
- Excellent time management skills and ability to prioritize tasks effectively
- Exceptional verbal and written communication
- Eager to learn new skills
- Able to work in a fast-paced environment
- Experience in supervising and guiding a team
- Proficient in working in a team
- Effective teamwork skills, collaborative approach
Availability
Monday to Friday(evening)
Saturday and Sunday
Certificateslicenses
- Emergency First Aid with CPRC & AED
- WHMIS Certificate
Languages
- English
- Punjabi
References
- Jamie Carlo, Property Manager at 27 Bathurst, 416-806-3756
- Sujata Attari, Assistant Property Manager, 437-247-8348
Timeline
Condominium Concierge (Supervisor)
Security Management Services
05.2023 - Current
Concierge
Condor Security
12.2021 - 04.2023
Retail Sales Associate
H&M Retail Store
02.2020 - 06.2021
Brand Management: Fashion Management -
Seneca College
Fashion Studies Certificate -
Seneca College School of Fashion
M.Sc. Fashion Designing & Merchandising -
PCM S.D. College for Women
B.Sc. Fashion Designing -
PCM S.D. College for Women
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