Mandeep Kaur
Scarborough,ON
Summary
Experienced and customer-centric retail sales professional with a demonstrated history of surpassing sales objectives and delivering outstanding customer experiences. Proficient in cultivating relationships with a diverse clientele and offering tailored product suggestions to fulfill their requirements. Seeking a full-time role as a Sales Assistant, committed to dynamic engagement and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Condominium Concierge (Supervisor)
Security Management Services
05.2023 - Current
- Streamlined front desk operations for increased efficiency and improved residents/guest experiences.
- Enhanced residents satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Task-related to front desk: Handling queries, releasing packages, Bookings Handling, maintaining team.
- Creating incident reports, responding to email, and providing support to property management.
- Ensuring cleaners, contractors are working properly.
- Updating residents’ information in Condo control.
- Expert in using Condo control, word, PowerPoint.
- Provide support to Property Management, Contractors, and other property staff as required.
Concierge
Condor Security
12.2021 - 04.2023
- Provided exceptional customer service to residents of condominium resolving their problems and loading fobs.
- Assisted residents with special needs or requests, demonstrating empathy and understanding in every interaction.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Retail Sales Associate
H&M Retail Store
07.2020 - 07.2021
- Engaged with 40+ customers enthusiastically to drive sales and achieved sales target every month.
- Maintained a clean and organized store environment by restocking merchandise displays and ensuring products are correctly labeled to enhance the overall shopping experience for customers.
- Proactively Greeted customers on entry and helped with merchandise related questions, selections, and purchases.
- Provided exceptional customer service by assisting shoppers, answering questions, and processing transactions.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Brand Management - Fashion Management
Seneca College of Applied Arts And Technology
North York, ON04.2023
Fashion Studies Certificate -
Seneca College School of Fashion
Toronto, ON04.2022
M.SC Fashion Designing & Merchandising -
PCM S.D. College For Women
Jalandhar, Punjab 05.2018
B.Sc. Fashion Designing -
PCM S.D. College For Women
Jalandhar, Punjab05.2016
Skills
- Quick learner
- Detail-oriented and precise
- Strong work ethic and reliability
- Willingness to work rotating shifts
- Exceptional communication skills
- Sales Goals Attainment
- Proficient in handling stressful situations with precision and calmness
- Strong physical stamina and ability to perform tasks effectively
- Detail-oriented with a commitment to following instructions and safety protocols
- Excellent time management skills and ability to prioritize tasks effectively
- Able to stand for longer hours
Languages
English
Punjabi
Certification
Emergency First Aid with CPRC & AED
WHMIS
Reference
JAMIE CARLO, Property Manager at 27 Bathurst, 4168063756
SUJATA ATTARI, Assistant Property Manager, 4372478348
Timeline
Condominium Concierge (Supervisor)
Security Management Services
05.2023 - Current
Concierge
Condor Security
12.2021 - 04.2023
Retail Sales Associate
H&M Retail Store
07.2020 - 07.2021
Brand Management - Fashion Management
Seneca College of Applied Arts And Technology
Fashion Studies Certificate -
Seneca College School of Fashion
M.SC Fashion Designing & Merchandising -
PCM S.D. College For Women
B.Sc. Fashion Designing -
PCM S.D. College For Women
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