Summary
Overview
Work History
Education
Skills
Timeline
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Mandeep Kaur

Brampton,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

QA Tester

BusyQA
09.2022 - 08.2023
  • Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
  • Documented testing procedures for developers and future testing use.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.

Customer Care Representative

ContactPoint 360
08.2021 - 08.2022
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Navigated multiple computer systems and applications to find information.
  • Communicated with clients regarding account services, statements, and balances.
  • Generated weekly and monthly reports to highlight customer service performance and measure milestones.

Process Guide

Amazom
03.2020 - 03.2022
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Head Hostess

Windsor Biryani House
07.2019 - 02.2020
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Quality Assurance Specialist

QM Plastics
07.2018 - 07.2019
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Analyzed quality and performance data to support operational decision-making.
  • Implemented process improvements to increase productivity in quality assurance operations.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.

Education

Certificate - Software And Information Systems Testing

Busy QA
Mississauga, ON
08.2022

Post-Baccaleurate Diploma - International Business

Saint Clair
Windsor, ON
12.2019

Bachelor of Arts - English

Kanpur University
Uttar Pradesh
06.2017

Skills

  • Till Counting
  • Online Chat
  • Conflict Mediation
  • Field Operations Support
  • Contract Negotiation Expertise
  • Customer Relations
  • Project Management
  • Clerical Support
  • Customer Database Management

Timeline

QA Tester

BusyQA
09.2022 - 08.2023

Customer Care Representative

ContactPoint 360
08.2021 - 08.2022

Process Guide

Amazom
03.2020 - 03.2022

Head Hostess

Windsor Biryani House
07.2019 - 02.2020

Quality Assurance Specialist

QM Plastics
07.2018 - 07.2019

Certificate - Software And Information Systems Testing

Busy QA

Post-Baccaleurate Diploma - International Business

Saint Clair

Bachelor of Arts - English

Kanpur University

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Mandeep Kaur