Summary
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Manchu Pratheep

Stoney Creek,ON

Summary

Dedicated and results-oriented professional seeking a challenging position as a Customer Service Representative with a focus on delivering exceptional service and fostering positive customer relationships. Adept at leveraging strong interpersonal and organizational skills to contribute effectively to team dynamics.

Work History

Customer Service Representative

Vithus Video
Mississauga
  • Provided comprehensive customer support in person and via phone, addressing inquiries, offering product information, and resolving issues
  • Consistently exceeded monthly sales targets through personalized solutions and effective promotion of products and services
  • Managed customer complaints and conflicts, successfully de-escalating tense situations to achieve satisfactory resolutions
  • Maintained a clean and organized sales floor, restocked merchandise, and arranged displays
  • Conducted product demonstrations, educating customers on features to drive sales and enhance satisfaction
  • Processed transactions accurately and efficiently, including returns and exchanges.

Customer Representative

360 Wedding Studio
  • Assist photographers in planning, setting up, and completing photo sessions in studios or on-location
  • Provide support to customers during photo sessions
  • Prepare photos for distribution, ensuring quality and adherence to client specifications
  • Configure and operate various photo equipment
  • Offer creative input and technical advice to the photographer for optimal results.

Education

Skills

  • Exceptional customer service and interpersonal skills
  • Strong organizational abilities with keen attention to detail
  • Proven ability to work both independently and collaboratively in a team environment
  • Effective time management and multitasking capabilities
  • Basic proficiency in computer applications (Microsoft Office, Internet usage, etc)
  • Quick learner with a demonstrated ability to follow instructions
  • Data Entry
  • Call Management
  • Scheduling
  • Documentation

Volunteer Experience

  • Library Assistant, Assisted with various library operations, including shelving books, organizing materials, and maintaining a tidy environment., Checked books in and out using library management software, delivering excellent customer service to students and staff., Supported inventory management through regular book counts and assistance in the ordering process., Collaborated with library staff to develop displays and promote events, including book clubs and reading challenges.
  • Lab Assistant, Assisted science teachers and lab technicians in preparing materials and equipment for laboratory experiments., Maintained cleanliness and functionality of lab stations, providing guidance on techniques and safety procedures to students., Collected and recorded data accurately, contributing to data analysis efforts., Prepared and organized lab supplies, chemicals, and specimens., Contributed to the development and improvement of lab protocols and procedures.

References

Available upon request

Timeline

Customer Service Representative

Vithus Video

Customer Representative

360 Wedding Studio

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Manchu Pratheep