Manbir Dhanju
Fonthill,ON
Summary
Computer Science graduate with background in Networking Systems. Strong technical proficiency with work history in Technical support. In-depth knowledge of Routing and Switching protocols coupled with hardware and software troubleshooting abilities. Proven history of customer service and security operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Advisor
Concentrix
Niagara Falls, ON
09.2021 - Current
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Mentored other technologists and support professionals to provide professional development and skill enhancement.
Security Professional
Bestguard Security
Hamilton, ON
12.2020 - 09.2021
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Sales Floor Associate
Walmart
Ancaster, ON
10.2019 - 12.2020
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Answered questions about current promotions and resolved issues according to store policies.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
IT Support Specialist
Elevate English Institute
Amritsar, Punjab, India
06.2018 - 07.2019
- Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Identified problems in peripherals such as printers, scanners and networking hardware, applying required fixes or escalating issues.
- Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.
Education
Diploma - Computer Systems Technician- Networking Systems
Mohawk College Of Applied Arts And Technology
Hamilton, ON04.2021
Bachelor of Science - Computer Science
Amritsar College Of Engineering And Technology
Amritsar, Punjab, India06.2018
High School Diploma - Computer Science
Thapar Polytechnic College
Patiala, Punjab, India06.2015
Skills
- LAN/WAN
- Virtual environments
- Network configuration
- MS Office
- Client relationship management
- Technical support
- System upgrades
- Hardware and software configurations
- Technical Troubleshooting
- Structured Cabling
- Routing Protocols
- Infrastructure planning and design
- Network debugging
- Cisco wireless routers and switches
Certification
- Cisco Certified Network Associate (CCNA)
- Designated Screening Officer - Public Health Agency of Canada(PHAC)
- Ontario Security License
- Red Cross First Aid License
Timeline
Technical Support Advisor
Concentrix
09.2021 - Current
Security Professional
Bestguard Security
12.2020 - 09.2021
Sales Floor Associate
Walmart
10.2019 - 12.2020
IT Support Specialist
Elevate English Institute
06.2018 - 07.2019
Diploma - Computer Systems Technician- Networking Systems
Mohawk College Of Applied Arts And Technology
Bachelor of Science - Computer Science
Amritsar College Of Engineering And Technology
High School Diploma - Computer Science
Thapar Polytechnic College
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