ROBERT GONG
Winnipeg,MB
Summary
Detail-focused and result-oriented technical support agent with extensive knowledge in troubleshooting IT-related issues and effective training skills. Dedicated and self-directed team player with strong written and communication, and relationship-building skills. Capable of identifying potential problems and providing recommendations for resolution.
Overview
17
17
years of professional experience
Work History
Technical Support Advisor
ProfitMaster
Winnipeg, Canada
06.2012 - Current
- Installed and configured over 100 Tender Retail Retail Servers on Windows 8.1 and Windows 10
- Installed and configured over 40 Transaxion Middleware Servers on Windows Server 2016
- Configured legacy settings on Linux
- Performed UAT when new Transaxion software release passed QA
- Documented numerous solutions for different types of technical support issues
- Scheduled support on-call rotation
- Third Level Support for several support categories
- Demonstrated high quality; results-driven, prompt, and professional customer service and support to instill confidence in technical advice and directions
Financial Advisor
Cash
Winnipeg, MB
09.2009 - 06.2012
- Advised customers on the advantages and disadvantages of different product decisions in alignment with individual needs.
- Assessed risks associated with different products and services.
- Audited daily paper works in compliance with government and company polices.
Tax Preparer
Liberty Tax
Winnipeg, MB
11.2011 - 04.2012
- Probed tax situations from different angles to apply maximum tax benefits or resolve tax debts.
- Communicated with tax agencies to obtain best resolution for clients.
- Used tax form instructions and tables to complete tax forms.
- Supported work of senior-level accounting and tax preparation professionals to maximize office productivity.
Accounting Clerk
Jilin Radio Equipment
, China
08.2008 - 08.2009
- Processed both outgoing and incoming payments and invoices.
- Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
Customer Service Clerk
Cinnzeo Bakery
Winnipeg, MB
05.2006 - 08.2007
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Inventory Assistant
Gather and Give Foundation
Vancouver, BC
04.2003
- Entered data using excel and promptly completed paperwork.
Education
Red River College
04.2017
Bachelor of Arts -
University of Manitoba
06.2007
Skills
- Technical Troubleshooting
- Application installations
- LAN/WAN
- Hardware diagnostics
- Linux and Unix
- Windows Servers 2016
- Python
- SQL Database
- Microsoft Office(Excel, Word, Access, PowerPoint, Outlook)
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Technical Support Advisor
ProfitMaster
06.2012 - Current
Tax Preparer
Liberty Tax
11.2011 - 04.2012
Financial Advisor
Cash
09.2009 - 06.2012
Accounting Clerk
Jilin Radio Equipment
08.2008 - 08.2009
Customer Service Clerk
Cinnzeo Bakery
05.2006 - 08.2007
Inventory Assistant
Gather and Give Foundation
04.2003
Red River College
Bachelor of Arts -
University of Manitoba
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