Detailed Client Service Coordinator, known for having great organizational and critical thinking skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Client Services Coordinator
Careica Health
Saskatoon, Canada
03.2024 - Current
Advising and assisting clients who have been prescribed Oxygen and Respiratory Therapy on phone or in office
Reconciliation of Accounts Receivable Report for Non-Insured Health Benefits (NIHB)
Applying for prior approval for funding, manually billing and submitting claims for NIHB
Applying for government funding from Saskatchewan Aids of Independent Living (SAIL) for qualifying clients
Entering and updating authorizations for billing and payment
Collecting, data entering and maintaining patient information and electronic medical records like prescriptions and testing for Respiratory Therapy
Assigning and coordinating tasks such as equipment and supply delivery, equipment services or repairs in case of malfunctions
Office Administrative Assistant
Canadian Business Resource Group - Enviroway
Saskatoon, Canada
06.2023 - 03.2024
Created expense reports, tracked invoices, and processed payments
Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications
Assisted with scheduling meetings and appointments for the office staff
Ordered supplies and maintained an inventory of office equipment
Managed employee records including payroll information, attendance tracking, vacation time requests
Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel
Organized and maintained filing systems, both paper and electronic
Pharmacy Assistant
Shoppers Drug Mart
, Canada
06.2022 - 06.2023
Receive prescriptions through fax and on call.
Performing data entry and dispensing functions for all prescriptions.
Manage the inventory of the drugs.
Guest Service Agent
Holiday Inn Saskatoon Downtown
, Canada
08.2021 - 03.2023
Administer check in of all guests and maintain records of all special requests
Attend all phone calls, compliance to all key control policies, resolve guest complaints
Coordinate and assist concierge in the services to guests and maintain knowledge on all emergency procedures
Evaluate credit limit report on everyday basis and conduct and monitor credit card authorizations as a form of guest payment and deposit
Project Manager of Re-colour (Volunteer Work)
ENACTUS, University of Saskatchewan
, Canada
04.2021 - 05.2022
Lead a team of volunteers to undertake the project by collaborating and communicating effectively with the faculty advisor and president of Enactus
Recolour is an initiative to divert waste from landfills by collecting, melting, and upcycling the crayon and donating to schools and libraries
Survey Research Interviewer
CHASR, University of Saskatchewan
, Canada
05.2021 - 05.2021
Conduct survey and collect data, using methods such as interview
Operate a computer on a windows-based operating system
Perform and maintain tact and diplomacy when dealing with survey respondents
Education
Bachelor of Science - Biomedical Sciences
University of Saskatchewan
Saskatoon, SK
03-2024
Skills
Organizational skills
Prioritization
Ability to work under pressure
Time management
Customer relationship management
Written communication skills
Verbal communication skills
Teamwork
Solitary work
Logical interpretation
Reasoning
Mathematical skills
Critical thinking
Attention to detail
Detailed observation
References
Jay Patel, Accountant , Enviroway, Jbp748@usask.ca
Family Nurse Practitioner at Novant Health-Employee Occupational Health and Corporate Health SolutionsFamily Nurse Practitioner at Novant Health-Employee Occupational Health and Corporate Health Solutions